Nowy moduł
Negotiations
1. Film in the standard version.
2. Film with subtitles.
3. Film with subtitles and pauses. Listen and repeat after the speaker.
4. Film with subtitles and narration.
After watching the film, decide whether the following sentences are true or false. Po obejrzeniu filmu zdecyduj, czy twierdzenie jest prawdziwe, czy nie.
| Prawda | Fałsz | |
| The customer wanted to buy a radio. | □ | □ |
| The shop had only one camera. | □ | □ |
| The customer was interested in the advanced camera. | □ | □ |
| The customer paid in cash. | □ | □ |
| The seller did not want to lower the product’s price. | □ | □ |
| The seller offered free photo prints. | □ | □ |
| The suggested price seemed reasonable to the customer. | □ | □ |
| The guarantee for the camera is one year. | □ | □ |
After watching the film, choose the correct answer. Po obejrzeniu filmu, wybierz prawidłową odpowiedź.
discount, a bonus, a compact camera, warranty, protection films, warranty, moisture cover, a specialist, a gift, loan, a micro-camera, a simple, an iron, a camera dry bag, an album, a code, an SLR camera, by card, a camcorder, voucher, an advanced, in cash, in instalments, a camera
The customer was buying ..................................
The seller suggested ..................................
The customer wanted to buy .................................. model of the camera.
The seller offered a .................................. of PLN 120.
The customer received free photo prints as ..................................
The camera has a three-year ..................................
The camera was protected with ..................................
The customer wanted to pay ..................................
After watching the film, fill in the sentences with correct words or phrases. Use the word bank. Po obejrzeniu filmu uzupełnij zdania odpowiedni wyrazami lub frazami. Skorzystaj z banku słów.
made a discount, by card., offered, warranty, did his shopping, costs, too high, lower price
Normally, this camera ................................ PLN 3,200.
And what about the ................................?
The client paid ................................
The seller ................................ for the camera.
The customer ................................ in a photo store.
The seller ................................ a new camera model.
The seller’s price for the product was ................................
The customer expected a ................................ for the product.
After watching the film, link the Polish words with their English equivalents. Po obejrzeniu filmu, połącz polskie terminy z ich angielskim odpowiednikami.
dać upust (bonifikatę), Oferta sprzedaży, karta kredytowa, koszt zakupu, bonus, udzielić rabatu, zaoferować produkt, zrobić zakupy, gwarancja, płatność
| do the shopping | |
| offer a product | |
| offer for sale | |
| purchase price | |
| give a discount | |
| bonus | |
| warranty | |
| give a discount | |
| payment | |
| credit card |
Transport of goods
Film dostępny na portalu epodreczniki.pl
moduł 25.2, There are many ways to deliver a cargo to its destination. A lot depends on the properties of the transported goods and the time it will spend on the road. Let's take a look at different situations. Refrigerated trucks are used to transport perishable goods such as, f.ex., fish. That ensures that fresh goods are delivered to the recipient. Dry goods such as sand or gravel can be transported by land. We use dump trucks in car transport. In rail transport we use special wagons. Cisterns can be used to transport liquid or gas goods. Cisters carrying dangerous materials must be specially marked.Sample ADR table to mark petrol transport. Correct selection of the means of transport for the transported cargo can minimize the danger of damage on the road.
Watch the animated film, and decide whether the following sentences are true or false. Po zapoznaniu się z animacją zdecyduj, czy twierdzenie jest prawdziwe, czy nie.
| Prawda | Fałsz | |
| Fish should be transported in refrigerated trucks. | □ | □ |
| Foodstuffs are perishable goods. | □ | □ |
| Sand is always transported in bags. | □ | □ |
| Tipping trailers are used for transporting oranges. | □ | □ |
| Cisterns can transport water. | □ | □ |
| Bulk material can be transported by rail. | □ | □ |
| Rail transport makes use of special wagons. | □ | □ |
| Gas is transported in silos. | □ | □ |
Based on the animation, fill in the sentences with correct words or phrases. Use the word bank. Na podstawie animacji z lektorem uzupełnij zdania odpowiedni wyrazami lub frazami. Skorzystaj z banku słów.
liquid, refrigerated trucks, wagons, specially marked, damage, Cisterns, tipping trailers, Bulk goods
Perishable goods should be transported in ......................................
...................................... such as sand or gravel can be transported on land.
In truck transport, we use ......................................
Train transport uses special ......................................
...................................... can be used for transporting liquid or gas products.
Cisterns carrying hazardous materials should be ......................................
Matching the means of transport to the goods allows us to minimise potential ...................................... to the load.
Cisterns can be used for transporting ...................................... or gas products.
After reading the reference document, link the Polish phrases with their English equivalents. Po zapoznaniu się z dokumentem wzorcowym połącz polskie terminy z ich angielskim odpowiednikami.
Specjalne wagony, Niebezpieczne materiały, Wywrotki, Towary ciekłe, Chłodnie, Cysterna, Świeży towar, Towary gazowe, Towary sypkie, Specjalne oznaczenie
| Refrigerated trucks | |
| Fresh products | |
| Bulk goods | |
| Tipping trailer | |
| Special wagons | |
| Cistern | |
| Liquid goods | |
| Gaseous goods | |
| Dangerous material | |
| Special marking |
Online sales
The company introduces online sales. Internal information.
Dear employees,
The company is currently implementingimplementing a strategy based on information technology.
Starting from the new year, a new form of salesform of sales of our products will be launched on the internet.
For that purpose, a nationwide online shoponline shop is organized. Later, the coverage will be extended to the Benelux countries. The assortment of goodsassortment of goods will be greatly expanded. It will cover over 50 categoriescategories. Delivery options will be provided by courier companies. We are also analysing the possibility of receiving purchased products at affiliate shopsaffiliate shops with which we will sign relevant contracts. Theprocessing of the ordersprocessing of the orders will also be possible through payment „on collection”payment „on collection”. In order to increase the attractiveness of our online offer, we will experimentally offer the possibility of free returnfree return of purchased goods in the first quarter.
For the purpose of ensuring high quality of service, keepers of commodity groups will be appointed and a customer service officecustomer service officewill be organised.
Regards,
Sales Director.
Read the hypertext 1, and decide whether the sentences are true or false. Po zapoznaniu się z hipertekstem 1 zdecyduj, czy twierdzenie jest prawdziwe, czy nie.
| Prawda | Fałsz | |
| The company is closing its online shop. | □ | □ |
| The product range will be reduced. | □ | □ |
| The product range will have 50 categories. | □ | □ |
| Payments will be made only in cash. | □ | □ |
| Cost-free return available in the first year of business activity. | □ | □ |
| A Customer Service Centre will be established. | □ | □ |
| The company introduces a new form of sales. | □ | □ |
| Partner points will be closed. | □ | □ |
Buisness activity classification
This is the content of an e‑mail. The company is expanding its activity and therefore it is necessary to update the registration data.
Mrs. Teresa,
next month we are introducing the sales of car parts and motor vehicles repairs to our offer.
Therefore, we need toupdateupdate the necessary data resulting from the expansion of our business for the statisticsstatistics, recordsrecords, documentationdocumentation and accountingaccounting needs. For this purpose you should use the Polish Classification of Activities. Please assign the new types of our activitiesnew types of our activities appropriately and send me this information with assignments to sections, departmentsdepartments, groupsgroups, classesclassesand subclassessubclasses.
In order to update the data our classified activitiesclassified activities should also be sent to relevant external registers.
Regards,
Jan
Documents archiving
Internal note regarding documents storage in the company.
The lastinspectioninspection showed irregularities in our documentation. We were having a hard time finding the necessary statementsnecessary statements.
I remind you that documents are archiveddocuments are archived divided into: external foreign documentsexternal foreign documents, external own documentsexternal own documents, and collective documentscollective documents. Documens of various types in each group are archived separately. We keep records by month and in chronological orderchronological order. Documents must be adequately protectedprotected against unauthorized access. For this purpose, the current documentscurrent documents are
stored in bindersbinders in closed filling cabinetsclosed filling cabinets before being sent to the archive. There cannot be a situation where they are laying on
the desk after the work is over.
Based on hypertext 3, fill in the sentences with appropriate words or phrases. Use the word bank. Na podstawie hipertekstu nr 3 uzupełnij zdania odpowiednimi wyrazami lub frazami. Skorzystaj z banku słów.
did his shopping, made a discount, offered, by card., costs, inspection of the documents, too high, lower price, secured, guarantee
Normally, this camera ...................................................... PLN 3,200.
And what about the ......................................................?
The client paid ......................................................
The seller ...................................................... for the camera.
The customer ...................................................... in a photo store.
The seller ...................................................... a new camera model.
The seller’s price for the product was ......................................................
The customer expected a ...................................................... for the product.
The last ...................................................... showed irregularities in our company.
The documents must be properly ......................................................
Filing a complaint
Listen to the recording, and choose the correct answer. Po wysłuchaniu nagrania wybierz prawidłową odpowiedź.
the house, costs of the call, technical specification, an instruction manual, on the Internet, the store, shipping costs, a label, an external service point of the manufacturer, ironing, a loan, steaming, working properly, on the guarantee card, an instruction manua, a valid guarantee card, a phone malfunction, an instruction manual, damage description, in the phone book, complaint, purchase of the iron, a box, a proof of purchase
The customer made a call to ask about ..........................................................................................
The customer made a call to ask about ...........................................................................................
The staff told the customer that the address of the Polish service centre for the product can be found ...........................................................................................
The service covers the .......................................................................................... for the damaged product.
In order to make a complaint, the customer must attach ...........................................................................................
In order to make a complaint, the customer needs ..........................................................................................
The service point requires ..........................................................................................
The iron is repaired in ..........................................................................................
Listen to the recording, and decide whether the following sentences are true or false. Wysłuchaj nagrania i zdecyduj, czy twierdzenie jest prawdziwe, czy nie.
| Prawda | Fałsz | |
| The customer is calling about his purchase of an iron. | □ | □ |
| The customer’s guarantee period for the iron expired. | □ | □ |
| The customer decided to make a complaint. | □ | □ |
| The defective product can be delivered to the store. | □ | □ |
| The damaged iron can be repaired in a store. | □ | □ |
| A proof of purchase is necessary for making the complaint. | □ | □ |
| Shipping costs are covered by the service point. | □ | □ |
| The service point does not need the guarantee card. | □ | □ |
Listen to the recording, and link the Polish phrases with their English equivalents. Po wysłuchaniu nagrania połącz polskie terminy z ich angielskim odpowiednikami.
naprawa gwarancyjna, opis uszkodzenia, gwarancja, dowód zakupu, warunki gwarancji, forma reklamacji, karta gwarancyjna, towar reklamowany, koszty wysyłki, reklamacja
| complaint | |
| guarantee | |
| terms of the guarantee | |
| guarantee repairs | |
| guarantee card | |
| defective products | |
| form of complaint | |
| shipping costs | |
| proof of purchase | |
| damage description |
Pictures
Game 1
Zasób interaktywny dostępny pod adresem https://zpe.gov.pl/a/DPpHRBFbj
Game 2
Zasób interaktywny dostępny pod adresem https://zpe.gov.pl/a/DPpHRBFbj
Interest note (documents archiving)
After reading the reference document, link the Polish phrases with their English equivalents. Po zapoznaniu się z dokumentem wzorcowym połącz polskie terminy z ich angielskim odpowiednikami.
Kopia, Faktura, Dłużnik, Kwota, Podpis, termin, Nota odsetkowa, Kontrahent, Oryginał, Pieczątka
| Interest note | |
| Stamp | |
| Signature | |
| Original | |
| Copy | |
| Contractor | |
| Debtor | |
| Invoice | |
| Amount | |
| Term |
Dictionary
Rachunkowości
Punkty partnerskie
Asortyment towarów
Segregatory z dokumentami
Bonus
Porządek chronologiczny
Cysterna
Klasa
Sklasyfikowane rodzaje działalności
Zamknięte szafy
Dokumenty zbiorcze.
Reklamacja
Karta kredytowa
Bieżące dokumenty
Biuro obsługi klienta
Niebezpieczne materiały
Dział
Opis uszkodzenia
Zrobić zakupy
Archiwizowanie dokumentów
Dokumentacje
Kontrola dokumentacji
Towary sypkie
Wywrotka
Dokumenty zewnętrzne obce
Dokumenty zewnętrzne własne,
Zewnętrzne rejestry
Forma reklamacji
Forma sprzedaży
Bezpłatny zwrot
Świeży towar
Towary gazowe
Udzielić rabatu, Dać upust
Znacznie rozszerzony
Grupa
Wysoka cena
Wdrażanie
Towary ciekłe
Niższa cena
Serwis zewnętrzny producenta.
Niezbędne zestawienia
Zaoferować produkt
Sklep internetowy
Płatność
Płatności „za pobraniem”
Produkty łatwopsujące
Realizacja zmówienia
Kategoria produktu
Towar reklamowany
Dowód zakupu
Zabezpieczone dokumenty
Folia ochronna
Koszt zakupu
Ewidencje
Chłodnia
Oferta sprzedaży
Sekcja
Koszty wysyłki
Specjalny wagon
Specjalne oznaczenie
Podbita karta gwarancyjna
Statystyki
Podklasa
Warunki gwarancji
Model z bieżącego roku
Transportować
Rodzaje działalności
Zaktualizować dane
Gwarancja
Karta gwarancyjna
Naprawa gwarancyjna