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The picture below shows a baby who is sitting in a shopping cart and seems to be pretty happy about it. This proves that we are accustomed to such places as supermarkets from an early age. Can you remember your first visit to a big shopping centre? Do you take pleasure in shopping?

Na poniższej fotografii widzisz dziecko, które siedzi w wózku sklepowym i wydaje się być zadowolone. To dowodzi, że już od wczesnego dzieciństwa jesteśmy przyzwyczajeni do takich miejsc, jak supermarkety. Czy pamiętasz swoją pierwszą wizytę w supermarkecie? Czy robienie zakupów sprawia ci przyjemność?

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Shopping - a pleasure or a painful duty?
Zakupy – przyjemność czy przykry obowiązek?
Źródło: dostępny w internecie: www.unsplash.com [dostęp 28.01.2022], domena publiczna.
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Exercise 1
Drag and drop the words to match them with definitions. a customer Możliwe odpowiedzi: 1. an amount of money that is taken off the usual cost of something, 2. to buy goods from a shop, 3. a person who sells something, 4. a person who buys goods or services from a shop, 5. milk, cheese and other milk products, 6. a person whose job is to serve customers in a shop, 7. a pattern of thick and thin lines that is printed on the things you buy, 8. a product that is sold at a reduced price, 9. providing good value in relation to the amount of money spent, 10. a large building or covered area that has many shops, restaurants, etc. a seller Możliwe odpowiedzi: 1. an amount of money that is taken off the usual cost of something, 2. to buy goods from a shop, 3. a person who sells something, 4. a person who buys goods or services from a shop, 5. milk, cheese and other milk products, 6. a person whose job is to serve customers in a shop, 7. a pattern of thick and thin lines that is printed on the things you buy, 8. a product that is sold at a reduced price, 9. providing good value in relation to the amount of money spent, 10. a large building or covered area that has many shops, restaurants, etc. special offer Możliwe odpowiedzi: 1. an amount of money that is taken off the usual cost of something, 2. to buy goods from a shop, 3. a person who sells something, 4. a person who buys goods or services from a shop, 5. milk, cheese and other milk products, 6. a person whose job is to serve customers in a shop, 7. a pattern of thick and thin lines that is printed on the things you buy, 8. a product that is sold at a reduced price, 9. providing good value in relation to the amount of money spent, 10. a large building or covered area that has many shops, restaurants, etc. a shop assistant Możliwe odpowiedzi: 1. an amount of money that is taken off the usual cost of something, 2. to buy goods from a shop, 3. a person who sells something, 4. a person who buys goods or services from a shop, 5. milk, cheese and other milk products, 6. a person whose job is to serve customers in a shop, 7. a pattern of thick and thin lines that is printed on the things you buy, 8. a product that is sold at a reduced price, 9. providing good value in relation to the amount of money spent, 10. a large building or covered area that has many shops, restaurants, etc. discount Możliwe odpowiedzi: 1. an amount of money that is taken off the usual cost of something, 2. to buy goods from a shop, 3. a person who sells something, 4. a person who buys goods or services from a shop, 5. milk, cheese and other milk products, 6. a person whose job is to serve customers in a shop, 7. a pattern of thick and thin lines that is printed on the things you buy, 8. a product that is sold at a reduced price, 9. providing good value in relation to the amount of money spent, 10. a large building or covered area that has many shops, restaurants, etc. a shopping centre Możliwe odpowiedzi: 1. an amount of money that is taken off the usual cost of something, 2. to buy goods from a shop, 3. a person who sells something, 4. a person who buys goods or services from a shop, 5. milk, cheese and other milk products, 6. a person whose job is to serve customers in a shop, 7. a pattern of thick and thin lines that is printed on the things you buy, 8. a product that is sold at a reduced price, 9. providing good value in relation to the amount of money spent, 10. a large building or covered area that has many shops, restaurants, etc. dairy products Możliwe odpowiedzi: 1. an amount of money that is taken off the usual cost of something, 2. to buy goods from a shop, 3. a person who sells something, 4. a person who buys goods or services from a shop, 5. milk, cheese and other milk products, 6. a person whose job is to serve customers in a shop, 7. a pattern of thick and thin lines that is printed on the things you buy, 8. a product that is sold at a reduced price, 9. providing good value in relation to the amount of money spent, 10. a large building or covered area that has many shops, restaurants, etc. a barcode Możliwe odpowiedzi: 1. an amount of money that is taken off the usual cost of something, 2. to buy goods from a shop, 3. a person who sells something, 4. a person who buys goods or services from a shop, 5. milk, cheese and other milk products, 6. a person whose job is to serve customers in a shop, 7. a pattern of thick and thin lines that is printed on the things you buy, 8. a product that is sold at a reduced price, 9. providing good value in relation to the amount of money spent, 10. a large building or covered area that has many shops, restaurants, etc. to purchase Możliwe odpowiedzi: 1. an amount of money that is taken off the usual cost of something, 2. to buy goods from a shop, 3. a person who sells something, 4. a person who buys goods or services from a shop, 5. milk, cheese and other milk products, 6. a person whose job is to serve customers in a shop, 7. a pattern of thick and thin lines that is printed on the things you buy, 8. a product that is sold at a reduced price, 9. providing good value in relation to the amount of money spent, 10. a large building or covered area that has many shops, restaurants, etc. economical Możliwe odpowiedzi: 1. an amount of money that is taken off the usual cost of something, 2. to buy goods from a shop, 3. a person who sells something, 4. a person who buys goods or services from a shop, 5. milk, cheese and other milk products, 6. a person whose job is to serve customers in a shop, 7. a pattern of thick and thin lines that is printed on the things you buy, 8. a product that is sold at a reduced price, 9. providing good value in relation to the amount of money spent, 10. a large building or covered area that has many shops, restaurants, etc.
Źródło: GroMar Sp. z o.o., licencja: CC BY-SA 3.0.

Read the text about the first experience as a shop assistant in the supermarket and do the exercises below.

My First Day in the Supermarket
Ewelina Ramontowska My First Day in the Supermarket

(1)…..

A week ago I spent my very first day in the supermarket. I can hear you say: “Seriously? How is that possible?” Let me explain. I’m not an alien from another planet or a stranger from a remote, deep forest. My name is Bartek, aged 17, and I am familiar with shops, malls and markets but as a person who buys, not as someone who sells and helps customers! It was my first day at work and believe me, it was a real roller coasterroller coasterroller coaster.

(2)…….

First of all, I haven’t had a clue that aislesaisles [aisle]aisles are like a chart – a 3D map for shop assistants. If you know them well, there is no trouble finding pineapple juice, fizzy strawberry drink or other beveragesbeverages [beverage]beverages. You have no problems helping customers find canned goodscanned goods [canned good]canned goods such as sun‑dried tomatoes or tuna, or packaged goodspackaged goods [packaged good]packaged goods like salty sticks or crisps. You may even feel as if you were in a computer game when you help an annoyed lady with a  shopping trolleyshopping trolleyshopping trolley localise the frozen foods section as she desperately needs her favourite pizza for supper. You might feel like a hero once you point to French cheese in a deli sectiondeli sectiondeli section, so that a young mum can calm her crying child down. I’m telling you, working in a supermarket is an adventure.

(3)……

You also need to stay strong and resistantresistantresistant as it is hard to pass by baked goodsbaked goods [baked good]baked goods without buying some of those fresh rolls and chocolate cupcakes, or not to drink strawberry milk and delicious yoghurt you can find in the dairy section. You should remember not to go shopping when you are hungry because if you are – you feel like eating literally everything. I mean, such places are tempting us to fill our shopping trolley with all the goods available! So, be solidsolidsolid and try not to.

(4)……

The worst place in the whole supermarket is the checkout areacheckout areacheckout area. Why? Most of the customers, waiting impatiently in queuesqueues [queue]queues, are surprised with the number of items they put on the conveyor beltconveyor beltconveyor belt. This is the time when the customers are nervously looking for couponscoupons [coupon]coupons hoping to get even the smallest discountdiscountdiscount and telling the cashiercashiercashier how disappointed they are with the lack of special offersspecial offers [special offer]special offers. They are really tense observing the cashier’s hand holding the scannerscannerscanner. They sometimes even force cashiers to check the barcode twice and then express their frustration easily at the checkout countercheckout countercheckout counter when it comes to paying for the goods… Those shoppers usually inform everyone around that the prices in the shop are a rip‑offrip‑off (noun)rip‑off. The cashiers call them “ drama queens”.

(5)……

There is another type of a customer, though. These are shoppers who probably treat shopping as a  painful dutypainful dutypainful duty, so they take the items from their list only, choose the self‑service checkoutself‑service checkoutself‑service checkout, pay quickly without saying a word and leave the shop as fast as they can.

Well, this is just my observation as a packerpackerpacker with one‑week experience. Maybe I don’t know much about shops and sales but I am sure of one thing: we can make our lives easier. So, next time you decide to go shopping, try to give a smile to me, cashiers and other supermarket workers and we will do everything to satisfy you.

1 Źródło: Ewelina Ramontowska, licencja: CC BY-SA 3.0.
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Exercise 2
Read the text above quickly and answer which summary of the text would be suitable. Możliwe odpowiedzi: 1. Working in a supermarket is a roller coaster because shop assistants as well as customers have simply great fun here., 2. Working in a supermarket is a roller coaster since there are different types of customers with a variety of needs., 3. Working in a supermarket is a roller coaster as you can get lost between the aisles and feel as if you were in a game.
Źródło: GroMar Sp. z o.o., licencja: CC BY-SA 3.0.
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Exercise 3
Read the text. For each question, choose the correct answer. There is only one correct answer in each point. 1. Bartek finds his new job at the supermarket
a) funny at times as he compares it to a roller coaster.
b) rather hard as he compares it to a roller coaster.
c) terrifying and hard as he compares it to a roller coaster.
d) exhausting and unpleasant as he compares it to a roller coaster.

2. Bartek claims that if you know the aisles well,
a) you will never get lost.
b) you will be helpful for customers.
c) you don’t worry about customers.
d) you can calm children down.

3. According to Bartek, a shop assistant may feel like a hero because he/she
a) can help customers find a product they need.
b) knows where particular products are.
c) can localise a section the customer is looking for.
d) can look at the shop aisles as if it was a map.

4. Bartek explains that it is hard to be in a supermarket and
a) buy only fresh, delicious goods.
b) not to purchase all those fresh, delicious goods.
c) smell some of those fresh, delicious proposed products.
d) eat all of those fresh, delicious freshly baked goods.

5. A checkout area is the worst place in the supermarket because
a) the customers realise they haven’t got coupons.
b) the customers express their disappointment with the quality of goods.
c) the customers are often unpleasant to the cashiers.
d) the cashiers often argue with customers.

6. Bartek mentions two types of customers:
a) drama queens and shopping lovers.
b) fast shoppers and shopping lovers.
c) silent shopping lovers and drama queens.
d) drama queens and fast, silent shoppers.

7. In the last paragraph Bartek recommends
a) being resistant to goods at the shop.
b) being economical at the shop.
c) being patient and silent.
d) being nice to the shop workers.
Źródło: GroMar Sp. z o.o., licencja: CC BY-SA 3.0.
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Exercise 4
Read the text and match the paragraphs with the appropriate titles. One title will not be used. A fresh start Możliwe odpowiedzi: 1. 4, 2. 5, 3. 3, 4. Not used, 5. 1, 6. 2 Have fun as though you were in a theme park Możliwe odpowiedzi: 1. 4, 2. 5, 3. 3, 4. Not used, 5. 1, 6. 2 Don’t go shopping with an empty stomach Możliwe odpowiedzi: 1. 4, 2. 5, 3. 3, 4. Not used, 5. 1, 6. 2 You can even save someone's day Możliwe odpowiedzi: 1. 4, 2. 5, 3. 3, 4. Not used, 5. 1, 6. 2 A cashier’s struggle Możliwe odpowiedzi: 1. 4, 2. 5, 3. 3, 4. Not used, 5. 1, 6. 2 The silent shopper Możliwe odpowiedzi: 1. 4, 2. 5, 3. 3, 4. Not used, 5. 1, 6. 2
Źródło: GroMar Sp. z o.o., licencja: CC BY-SA 3.0.

Słownik

aisles [aisle]
aisles [aisle]

/ aɪlz/ / aɪl /

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Nagranie dźwiękowe

przejścia, przejście między półkami, działami w sklepie (a passage between rows of shelves in a supermarket)

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Nagranie dźwiękowe
baked goods [baked good]
baked goods [baked good]

/ beɪkt ɡʊdz / / beɪkt ɡʊ /

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Nagranie dźwiękowe

wypieki [wypiek] (bread, cakes, pastries, and similar items of food that are prepared/baked in an oven)

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Nagranie dźwiękowe
beverages [beverage]
beverages [beverage]

/ ˈbevərɪdʒɪz / / ˈbevərɪdʒ /

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Nagranie dźwiękowe

napoje [napój] (any type of drink except water)

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Nagranie dźwiękowe
canned goods [canned good]
canned goods [canned good]

/ kænd ɡʊdz / / kænd ɡʊ /

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Nagranie dźwiękowe

konserwy [konserwa] (food preserved by canning)

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Nagranie dźwiękowe
cash till
cash till

/ kæʃ tɪl /

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Nagranie dźwiękowe

kasa (fiskalna) (a machine used in shops, restaurants, etc. for keeping money in and giving change)

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Nagranie dźwiękowe
cashier
cashier

/ kæˈʃɪə /

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Nagranie dźwiękowe

kasjer/kasjerka (a person whose job is to receive money and give change in a shop)

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Nagranie dźwiękowe
checkout area
checkout area

/ ˈtʃekaʊt ˈeəriə /

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Nagranie dźwiękowe

kasa (a point at which goods are paid for in a supermarket or similar store)

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Nagranie dźwiękowe
checkout counter
checkout counter

/ ˈtʃekaʊt ˈkaʊntə /

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Nagranie dźwiękowe

stanowisko kasowe (a place in a store where customers go to pay for the goods they want to buy)

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Nagranie dźwiękowe
complaint [complain]
complaint [complain]

/ kəmˈpleɪnt /  / kəmˈpleɪn /

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Nagranie dźwiękowe

skarga, zażalenie [skarżyć się, narzekać] (a statement which somebody makes saying that they are not satisfied) [( to say that you are not satisfied)]

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Nagranie dźwiękowe
conveyor belt
conveyor belt

/ kənˈveɪə belt /

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Nagranie dźwiękowe

taśma transportowa przy kasie (a moving band used for transporting goods to a cashier)

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Nagranie dźwiękowe
coupons [coupon]
coupons [coupon]

/ ˈkuːpɒnz / / ˈkuːpɒn /

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Nagranie dźwiękowe

kupony zniżkowe [kupon zniżkowy] (a small piece of printed paper that you can exchange for something or that gives you the right to buy something at a cheaper price)

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Nagranie dźwiękowe
dairy products [dairy product]
dairy products [dairy product]

/ ˈdeəri ˈprɒdʌkts / / ˈdeəri ˈprɒdʌkt /

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Nagranie dźwiękowe

nabiał, produkty mleczne [produkt mleczny] (milk, cheese and other milk products)

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Nagranie dźwiękowe
deciphered [decipher]
deciphered [decipher]

/ dɪˈsaɪfəd / / dɪˈsaɪfə /

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Nagranie dźwiękowe

odszyfrowany [odszyfrować]

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Nagranie dźwiękowe
deli section
deli section

/ ˈdeli ˈsekʃn̩ /

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Nagranie dźwiękowe

dział delikatesów, garmażeria (a place in a shop where cooked meats and cheeses and special foods are sold)

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Nagranie dźwiękowe
discount
discount

/ ˈdɪskaʊnt /

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Nagranie dźwiękowe

rabat, zniżka (an amount of money that is taken off the usual cost of something)

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Nagranie dźwiękowe
expire
expire

/ ɪkˈspaɪə /

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Nagranie dźwiękowe

wygasnąć (np. o terminie przydatności) (to reach a date when a product can no longer be used)

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Nagranie dźwiękowe
express checkout line
express checkout line

/ ɪkˈspres ˈtʃekaʊt laɪn /

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Nagranie dźwiękowe

ekspresowe, szybkie kasy, np. dla osób, które mają nie więcej niż 10 produktów (lanes designed to make your shopping trip a little faster by expediting the wait when you have 10 items or fewer)

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Nagranie dźwiękowe
frozen foods [frozen food]
frozen foods [frozen food]

/ ˈfrəʊzən fuːdz / / ˈfrəʊzən fuːd /

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Nagranie dźwiękowe

mrożonki [mrożonka] (food that has been subjected to rapid freezing and is kept frozen until used)

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Nagranie dźwiękowe
grocer's
grocer's

/ ˈɡrosərz /

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Nagranie dźwiękowe

sklep spożywczy (a shop that sells food and other things used in the home)

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Nagranie dźwiękowe
packaged goods [packaged good]
packaged goods [packaged good]

/ ˈpækɪdʒd ɡʊdz / / ˈpækɪdʒd ɡʊ /

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Nagranie dźwiękowe

towary zapakowane [towar zapakowany] (consumer goods that are sold in packages)

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Nagranie dźwiękowe
packer
packer

/ ˈpækə /

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Nagranie dźwiękowe

osoba pakująca towar przy kasie (a person employed to pack things into bags at shop)

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Nagranie dźwiękowe
purchase (noun)
purchase (noun)

/ ˈpɜːtʃəs /

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Nagranie dźwiękowe

zakup (the items which were bought)

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Nagranie dźwiękowe
purchase (verb)
purchase (verb)

/ ˈpɜːtʃəs /

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Nagranie dźwiękowe

kupować (to buy)

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Nagranie dźwiękowe
queues [queue]
queues [queue]

/ kjuːz / / kjuː /

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Nagranie dźwiękowe

kolejki [kolejka] (a line of people waiting in front of a cash desk)

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Nagranie dźwiękowe
resistant
resistant

/ rɪˈzɪstənt /

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Nagranie dźwiękowe

odporny/odporna

R1B6G6P1zhZDR1
Nagranie dźwiękowe
rip‑off (noun)
rip‑off (noun)

/ ˈrɪp ɒf /

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Nagranie dźwiękowe

zdzierstwo (when you pay far too much for an item)

R1PKN951Dvzud1
Nagranie dźwiękowe
roller coaster
roller coaster

/ ˈrəʊlə ˈkəʊstə /

RWN1UMVVDuPnb1
Nagranie dźwiękowe

tu: huśtawka nastrojów

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Nagranie dźwiękowe
scanner
scanner

/ ˈskænə /

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Nagranie dźwiękowe

czytnik, skaner (a device for examining barcodes)

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Nagranie dźwiękowe
self‑service checkout
self‑service checkout

/ self ˈsɜːvɪs ˈtʃekaʊt /

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Nagranie dźwiękowe

kasa samoobsługowa (a checkout where customers scan, pack and pay for their goods by himself/herself)

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Nagranie dźwiękowe
shopping basket
shopping basket

/ ˈʃɒpɪŋ ˈbɑːskɪt /

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Nagranie dźwiękowe

koszyk na zakupy (a container for shopping)

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Nagranie dźwiękowe
shopping trolley
shopping trolley

/ ˈʃɒpɪŋ ˈtrɒli /

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Nagranie dźwiękowe

wózek sklepowy (a large basket on wheels into which you put the things that you want to buy)

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Nagranie dźwiękowe
solid
solid

/ ˈsɒlɪd /

R1FYbXCKD3M5m1
Nagranie dźwiękowe

solidny

R1RhLDTQp159C1
Nagranie dźwiękowe
painful duty
painful duty

/ ˈpeɪnfəl ˈdjuːti /

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Nagranie dźwiękowe

przykry obowiązek (a chore which must be done no matter if we feel like doing it or not)

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Nagranie dźwiękowe
special offers [special offer]
special offers [special offer]

/ ˈspeʃl̩ ˈɒfəz / / ˈspeʃl̩ ˈɒfə /

RZErEa5xGCwLf1
Nagranie dźwiękowe

promocje [promocja] (a product that is sold at less than its usual price)

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Nagranie dźwiękowe

Źródło: GroMar Sp. z o.o., licencja: CC BY‑SA 3.0

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(Uzupełnij).
Źródło: GroMar Sp. z o.o., licencja: CC BY-SA 3.0.