Drag and drop elements to fill in the gaps in the sentences. One element doesn’t fit any sentence.

1. You need to register and then     1. shipping, 2. sign, 3. compare, 4. parcel, 5. discount, 6. search, 7. in, 8. overnight, 9. consumer 1. shipping, 2. sign, 3. compare, 4. parcel, 5. discount, 6. search, 7. in, 8. overnight, 9. consumer     to this website in order to buy this book.
   
2. It is wise to     1. shipping, 2. sign, 3. compare, 4. parcel, 5. discount, 6. search, 7. in, 8. overnight, 9. consumer     different products before you decide to buy one.
   
3. If you are in a hurry, choose an     1. shipping, 2. sign, 3. compare, 4. parcel, 5. discount, 6. search, 7. in, 8. overnight, 9. consumer     delivery. The item you bought should be delivered the next day.
   
4. You should negotiate with the store if the product is faulty – you have     1. shipping, 2. sign, 3. compare, 4. parcel, 5. discount, 6. search, 7. in, 8. overnight, 9. consumer     rights after all.
   
5. Sometimes it is good to use a different     1. shipping, 2. sign, 3. compare, 4. parcel, 5. discount, 6. search, 7. in, 8. overnight, 9. consumer     engine – some websites work better with particular browsers.
   
6. Make sure you didn’t make any mistake in the     1. shipping, 2. sign, 3. compare, 4. parcel, 5. discount, 6. search, 7. in, 8. overnight, 9. consumer     address.
   
7. We usually shop when we can get a     1. shipping, 2. sign, 3. compare, 4. parcel, 5. discount, 6. search, 7. in, 8. overnight, 9. consumer.     It is really pleasant when you pay less.
   

Read the definitions below and choose the correct answers. There is only one correct answer in each point.

1. A statement that somebody makes saying that they are not satisfied with the product or a service is a(n) … .
   a) argument
   b) complaint
   c) complain
   d) refund
   
   
2. A fast delivery, when you usually get your order the next day is a(n)… .
   a) immediate delivery
   b) quick delivery
   c) overnight delivery
   d) home delivery
   
   
3. The rules for giving the customer his/her money back for faulty goods and unsatisfactory services is the… .
   a) refund policy
   b) money policy
   c) refund politics
   d) money back
   
   
4. The history of products or websites you have been looking at recently is a(n)… .
   a) search engine history
   b) browsing history
   c) buying history
   d) browser history
   
   
5. When you purchase some items online you need to... .
   a) submit an order
   b) place a delivery
   c) get a refund
   d) place money
   
   
6. A small piece of printed paper that gives you the right to buy something at a cheaper price is a(n)... .
   a) promo code
   b) coupon
   c) sale
   d) discount
   

Drag the following halves of sentences to make logical expressions: I need to ask for an exchange Możliwe odpowiedzi: 1. and they were given a huge discount!, 2. it was out of stock, so you need to wait a bit longer., 3. as a customer you have the consumer's right to do it., 4. let’s take an overnight delivery., 5. while the company must be prepared for complaints., 6. I will decide on the COA option., 7. because the jumper I got is in the wrong size., 8. I saw the same model in another store and it was much cheaper. We are really in a hurry so Możliwe odpowiedzi: 1. and they were given a huge discount!, 2. it was out of stock, so you need to wait a bit longer., 3. as a customer you have the consumer's right to do it., 4. let’s take an overnight delivery., 5. while the company must be prepared for complaints., 6. I will decide on the COA option., 7. because the jumper I got is in the wrong size., 8. I saw the same model in another store and it was much cheaper. I don’t have a bank account so Możliwe odpowiedzi: 1. and they were given a huge discount!, 2. it was out of stock, so you need to wait a bit longer., 3. as a customer you have the consumer's right to do it., 4. let’s take an overnight delivery., 5. while the company must be prepared for complaints., 6. I will decide on the COA option., 7. because the jumper I got is in the wrong size., 8. I saw the same model in another store and it was much cheaper. They have finally purchased this smartwatch Możliwe odpowiedzi: 1. and they were given a huge discount!, 2. it was out of stock, so you need to wait a bit longer., 3. as a customer you have the consumer's right to do it., 4. let’s take an overnight delivery., 5. while the company must be prepared for complaints., 6. I will decide on the COA option., 7. because the jumper I got is in the wrong size., 8. I saw the same model in another store and it was much cheaper. I don’t think it was a bargain as Możliwe odpowiedzi: 1. and they were given a huge discount!, 2. it was out of stock, so you need to wait a bit longer., 3. as a customer you have the consumer's right to do it., 4. let’s take an overnight delivery., 5. while the company must be prepared for complaints., 6. I will decide on the COA option., 7. because the jumper I got is in the wrong size., 8. I saw the same model in another store and it was much cheaper. Do not hesitate to ask for a full refund because Możliwe odpowiedzi: 1. and they were given a huge discount!, 2. it was out of stock, so you need to wait a bit longer., 3. as a customer you have the consumer's right to do it., 4. let’s take an overnight delivery., 5. while the company must be prepared for complaints., 6. I will decide on the COA option., 7. because the jumper I got is in the wrong size., 8. I saw the same model in another store and it was much cheaper. The customer is obliged to pay for the item Możliwe odpowiedzi: 1. and they were given a huge discount!, 2. it was out of stock, so you need to wait a bit longer., 3. as a customer you have the consumer's right to do it., 4. let’s take an overnight delivery., 5. while the company must be prepared for complaints., 6. I will decide on the COA option., 7. because the jumper I got is in the wrong size., 8. I saw the same model in another store and it was much cheaper. Unfortunately, I couldn’t buy you this book because Możliwe odpowiedzi: 1. and they were given a huge discount!, 2. it was out of stock, so you need to wait a bit longer., 3. as a customer you have the consumer's right to do it., 4. let’s take an overnight delivery., 5. while the company must be prepared for complaints., 6. I will decide on the COA option., 7. because the jumper I got is in the wrong size., 8. I saw the same model in another store and it was much cheaper.

Read the text about buying a birthday gift and decide which option is right. Hi everyone! Let me tell you something. Last week my bosom friend decided to surprise me with a special gift. She wanted to buy something extraordinary, “out of this world,” as she explained to me. She had been to some malls and markets but she couldn’t find anything special so she finally decided to try online shopping. She browsed dozens of strange websites with unusual gadgets and eventually submitted an order for super funny “pills against stupidity”. What a joke, right? She didn’t have much time so she asked for an overnight home delivery. Everything went smoothly, as the very next day she got the parcel. To her amazement, the package was full of hair bands! She panicked at first but after taking a deep breath she sat in front of her computer and typed an unpleasant email to the store. She made a complaint about the wrong product, said how dissatisfied she was and asked for an immediate exchange. It turned out she had no troubles getting those stupid pills the next day. The store policy is solid and I think, in the end, it is worth recommending. My best friend came with a huge cardboard box. You can imagine her broad smile when she was giving me this gift wrapped in 15 different newspapers. It took me ages to unwrap it. I opened the box and found it – medicine for stupidity. She was rolling on the carpet laughing out loud and screaming what a great sense of humour she had. Well, it’s time I got a surprise for her… I’m starting to look for something… foolish. It must be a real revenge… Have you experienced anything similar? Leave a comment here! Anna


1. Anna’s friend wanted to purchase
a) an item that comes from another planet.
b) an item which was exceptional.
c) an item which would make everyone laugh.
d) an item from the mall.

2. Anna’s friend decided to do online shopping because
a) she had no time go to the mall.
b) she wasn’t patient enough to go to the mall.
c) she couldn’t find anything in the mall.
d) she was curious how it works.

3. The delivery was
a) on time.
b) a day after it should have been.
c) late.
d) to another address.

4. The item Anna’s friend got delivered
a) was damaged.
b) was faulty.
c) was wrong.
d) was cheap.

5. Anna’s friend
a) had problems with writing a complaint.
b) didn’t express her dissatisfaction.
c) couldn’t make a complaint.
d) reacted very quickly.

6. Anna is going to
a) go shopping.
b) pay her friend back.
c) write a complaint letter.
d) buy something pleasant.

7. The text is an example of
a) an informal letter .
b) a blog entry.
c) an article.
d) a formal letter.

Fill in the gaps with appropriate words (the first letter is given). A few tips on how to prepare for online shopping. First of all, choose the right     1. sTu uzupełnij     2.eTu uzupełnij     as there are some websites which work better with specific browsers. Second of all, never buy anything spontaneously, always analyse the     3. pTu uzupełnij,     4. cTu uzupełnij     items from different stores and above all look for     5. bTu uzupełnij,     6. sTu uzupełnij     7.oTu uzupełnij     and reduced prices! You always feel like a winner if you manage to buy something 10 or 15 %     8. oTu uzupełnij.     If you don’t have much time, ask for     9. oTu uzupełnij     delivery and remember to give the exact     10. sTu uzupełnij     and     11. bTu uzupełnij     addresses. In case you get a     12. fTu uzupełnij     or wrong     13. iTu uzupełnij     just write an email explaining the situation – you have the right to demand a     14. fTu uzupełnij     15.rTu uzupełnij     or an     16. eTu uzupełnij     of the product.

Type in the English equivalents of the Polish words or phrases given in the brackets so that you complete the gaps in the sentences.

1. I’m afraid I     (muszę złożyć zażalenie odnośnie do) Tu uzupełnij     the service of your store.
2. (Chciałbym/chciałabym poprosić o całkowity zwrot kosztów) Tu uzupełnij     as I got a laptop which doesn’t work properly.
3. Let’s look at a different offer and     (poszukajmy promocji oraz zniżek) Tu uzupełnij
4. I think we will pay a fortune! Our     (wózek sklepowy jest pełny) Tu uzupełnij.
5. (Chciałabym/chciałabym złożyć zamówienie na) Tu uzupełnij these pretty, shiny earrings.
6. Can you please wait a second? I need to check if     (ten produkt jest w magazynie / jest dostępny) Tu uzupełnij.
7. I must exchange it because this item     (jest uszkodzony i w złym kolorze)Tu uzupełnij.