Most young people enjoy eating in fast food restaurants. Do you find double hamburgers and chips with lots of ketchup tasty? Although it is known that it is unhealthy, everyone eats there from time to time, don't they? You are going to familiarise yourself with a conversation happening in one of those places.
Większość młodych ludzi lubi jadać w restauracjach typu fast food. Czy uważasz, że podwójne hamburgery i frytki z dużą ilością ketchupu są smaczne? Chociaż wiadomo, że są niezdrowe, każdy od czasu do czasu jada w takich miejscach, prawda? Zapoznasz się teraz z rozmową toczącą się w jednym z takich miejsc.
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Zdjęcie przedstawia kanapkę typu cheeseburger z dużą ilością dodatków, bułkę posypano sezamem. Obok widoczna szklanka wody.
Fast food restaurants are really fast now
Restauracje typu fast food są teraz naprawdę szybkie
Źródło: dostępny w internecie: https://unsplash.com/ [dostęp 1.03.2022], domena publiczna.
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Exercise1
Odpowiedz na pytania lub uzupełnij tekst. 1. the help and advice that a company gives people who buy or use its products or services: customer, 2. a piece of paper or an electronic document that shows that goods or services have been paid for, 3. to buy something, 4. the ability to change or to adapt to new conditions or situations, 5. a parcel, 6. a chore, an obligation, 7. a display monitor that is sensitive to tapping, 8. to give money for an item you have bought, 9. a special offer in a shop when you can buy an item cheaper, 10. a customer
Odpowiedz na pytania lub uzupełnij tekst. 1. the help and advice that a company gives people who buy or use its products or services: customer, 2. a piece of paper or an electronic document that shows that goods or services have been paid for, 3. to buy something, 4. the ability to change or to adapt to new conditions or situations, 5. a parcel, 6. a chore, an obligation, 7. a display monitor that is sensitive to tapping, 8. to give money for an item you have bought, 9. a special offer in a shop when you can buy an item cheaper, 10. a customer
Źródło: GroMar Sp. z o.o., licencja: CC BY-SA 3.0.
Get familiar with the recording and do the exercises below.
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Nagranie dźwiękowe.
Nagranie dźwiękowe.
Źródło: GroMar Sp. z o.o., licencja: CC BY-SA 3.0.
Źródło: GroMar Sp. z o.o., licencja: CC BY-SA 3.0.
Nagranie dźwiękowe.
TRANSCRIPTazurewhite
Daughter (D, aged 16) - Mum, it’s almost afternoon, I’m starving. Let’s go inside this fast food restaurant and eat something, please.
Mother (M, aged 45) - Oh, I hate such places. The food here is unhealthy.
D - I know, I know. But I’ll starve if I don’t get something to eat, believe me!
M - Oh, okay. Oh, look at this queue! So many people waiting to be served!
D - Don’t worry. Don’t you see those self‑service kiosks? They are really fast and customer friendly. They don’t make mistakes and show you lots of options. I think these people standing in the queue don’t know how to use them. It is as easy as pie!
M - Ok, let’s try them.
M: So, what should I do now?
D: Firstly, click on the very first icon “start”, and then choose a language.
M: Right, I got it. What to do now?
D: Well, now you need to select the food you want to order. There are many dishes to choose from. Let’s start with the “lunches of the day” option. So, what have we got?
M: Hamburgers and french fries of course!
D: Yes, but you also have a “diet option”, just excellent for you! Look at all these salads!
M: You’re right, so what should I do now?
D: Just click on the selected dish.
M: Okay, so a chicken salad for me, and for you?
D: Hamburgers and french fries of course!
M: Oh, I think I’ve changed my mind. Is there any chance to change my salad for anything else? I guess I’m a bit fed up with my diet…
D: Of course, mum. Click on the “delete the previous order” icon.
M: Oh, it is really simple. I’ll go to the “chicken” section.
D: You are a fast learner, mum. Look! There is a great variety of chicken dishes!
M: I think I’ll get a chicken wrap. It looks delicious.
D: Good choice. Don’t look at me - I’m having my hamburger!
M: And now I’ll order something to drink. Let me guess – a strawberry milkshake for you?
D: You know me so well. Yes, please.
M: And orange juice for me. Oh look, this kiosk shows me special offers. If we buy two milkshakes, you will get a hamburger for free. It’s a real bargain! I’ll take a milkshake as well!
D: I told you this device is customer friendly! It shows you a great range of dishes to choose from, informs you about bargains and is fast! Such special offers are not everyday options!
M: I totally agree with you! Ok, so what now?
D: If you are sure that’s your order, ask the kiosk to show you the price. Click on the “total price” icon.
M: It asks me whether I need a receipt or an invoice.
D: The receipt is enough. Go to the “pay” section.
M: Oh yes, I have to choose between paying in cash, by bank transfer or by card. I’ll click on “pay by card”. Here you are, my PIN… Well, it’s done.
D: Good job mum!
D: So, what do you think of such a self‑service system?
M: I’m surprised it is so easy. I mean it is a matter of minutes to learn it.
D: Yes, from my point of view it is very useful for those who are in a hurry.
M: I agree, it’s time‑efficient. And I am impressed with the wide range of products you can choose from and what is more, you can see the photos and read the description of dishes.
D: Everything that you have said plus the fact that whenever a customer is informed about some bargain it boosts customer satisfaction for sure!
M: I saw similar kiosks at the airport. I used the FAQ section and it helped me a lot.
D: I think you can find them everywhere today.
M: Yes, they’ve become very popular.
Exercise2
Based on the recording, choose the correct answer:
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1. There is a long queue in a restaurant because Możliwe odpowiedzi: 1. there are no free self service kiosks., 2. there aren’t enough staff., 3. customers may not know how to use kiosks., 4. kiosks don’t seem to be too fast.
Źródło: GroMar Sp. z o.o., licencja: CC BY-SA 3.0.
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2. What should a customer do first while using a self-service kiosk? Możliwe odpowiedzi: 1. Click on the “choose a language” icon., 2. Click on the “lunches of the day” icon., 3. Click on the “register” icon., 4. Click on the first icon which appears.
Źródło: GroMar Sp. z o.o., licencja: CC BY-SA 3.0.
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3. If you decide to change your order, Możliwe odpowiedzi: 1. you must start ordering from the beginning., 2. you must buy your previous order., 3. you must delete the dish you have ordered., 4. you must delete everything you have ordered.
Źródło: GroMar Sp. z o.o., licencja: CC BY-SA 3.0.
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4. Self-service kiosks are customer friendly because Możliwe odpowiedzi: 1. they show not only the products but the way to pay less., 2. they always select a dish with a special offer., 3. they give you discounts., 4. they choose a dish for you.
Źródło: GroMar Sp. z o.o., licencja: CC BY-SA 3.0.
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5. What boosts customer satisfaction the most? Możliwe odpowiedzi: 1. The fact that it is fast., 2. The fact that it shows special offers., 3. The fact that it is easy to learn., 4. All the facts mentioned above.
Źródło: GroMar Sp. z o.o., licencja: CC BY-SA 3.0.
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Exercise3
Using the information from the recording, select the correct endings to the sentences below. Self-service kiosks Możliwe odpowiedzi: 1. click on the “diet options”., 2. click on the “delete your previous order” icon., 3. the “start” icon, and then choose a language., 4. is as easy as pie., 5. are customer friendly and really fast., 6. click on the “total price” icon., 7. It’s a real bargain!, 8. They are time-efficient. Using self-service machines Możliwe odpowiedzi: 1. click on the “diet options”., 2. click on the “delete your previous order” icon., 3. the “start” icon, and then choose a language., 4. is as easy as pie., 5. are customer friendly and really fast., 6. click on the “total price” icon., 7. It’s a real bargain!, 8. They are time-efficient. Firstly, a customer should click on Możliwe odpowiedzi: 1. click on the “diet options”., 2. click on the “delete your previous order” icon., 3. the “start” icon, and then choose a language., 4. is as easy as pie., 5. are customer friendly and really fast., 6. click on the “total price” icon., 7. It’s a real bargain!, 8. They are time-efficient. If you don’t want to eat unhealthy food, Możliwe odpowiedzi: 1. click on the “diet options”., 2. click on the “delete your previous order” icon., 3. the “start” icon, and then choose a language., 4. is as easy as pie., 5. are customer friendly and really fast., 6. click on the “total price” icon., 7. It’s a real bargain!, 8. They are time-efficient. If you have changed your mind, you need to Możliwe odpowiedzi: 1. click on the “diet options”., 2. click on the “delete your previous order” icon., 3. the “start” icon, and then choose a language., 4. is as easy as pie., 5. are customer friendly and really fast., 6. click on the “total price” icon., 7. It’s a real bargain!, 8. They are time-efficient. If you buy two milkshakes, you will get a hamburger for free. Możliwe odpowiedzi: 1. click on the “diet options”., 2. click on the “delete your previous order” icon., 3. the “start” icon, and then choose a language., 4. is as easy as pie., 5. are customer friendly and really fast., 6. click on the “total price” icon., 7. It’s a real bargain!, 8. They are time-efficient. If you want to check how much money you have spent, Możliwe odpowiedzi: 1. click on the “diet options”., 2. click on the “delete your previous order” icon., 3. the “start” icon, and then choose a language., 4. is as easy as pie., 5. are customer friendly and really fast., 6. click on the “total price” icon., 7. It’s a real bargain!, 8. They are time-efficient. Self-service kiosks are useful for those who are in a hurry. Możliwe odpowiedzi: 1. click on the “diet options”., 2. click on the “delete your previous order” icon., 3. the “start” icon, and then choose a language., 4. is as easy as pie., 5. are customer friendly and really fast., 6. click on the “total price” icon., 7. It’s a real bargain!, 8. They are time-efficient.
Using the information from the recording, select the correct endings to the sentences below. Self-service kiosks Możliwe odpowiedzi: 1. click on the “diet options”., 2. click on the “delete your previous order” icon., 3. the “start” icon, and then choose a language., 4. is as easy as pie., 5. are customer friendly and really fast., 6. click on the “total price” icon., 7. It’s a real bargain!, 8. They are time-efficient. Using self-service machines Możliwe odpowiedzi: 1. click on the “diet options”., 2. click on the “delete your previous order” icon., 3. the “start” icon, and then choose a language., 4. is as easy as pie., 5. are customer friendly and really fast., 6. click on the “total price” icon., 7. It’s a real bargain!, 8. They are time-efficient. Firstly, a customer should click on Możliwe odpowiedzi: 1. click on the “diet options”., 2. click on the “delete your previous order” icon., 3. the “start” icon, and then choose a language., 4. is as easy as pie., 5. are customer friendly and really fast., 6. click on the “total price” icon., 7. It’s a real bargain!, 8. They are time-efficient. If you don’t want to eat unhealthy food, Możliwe odpowiedzi: 1. click on the “diet options”., 2. click on the “delete your previous order” icon., 3. the “start” icon, and then choose a language., 4. is as easy as pie., 5. are customer friendly and really fast., 6. click on the “total price” icon., 7. It’s a real bargain!, 8. They are time-efficient. If you have changed your mind, you need to Możliwe odpowiedzi: 1. click on the “diet options”., 2. click on the “delete your previous order” icon., 3. the “start” icon, and then choose a language., 4. is as easy as pie., 5. are customer friendly and really fast., 6. click on the “total price” icon., 7. It’s a real bargain!, 8. They are time-efficient. If you buy two milkshakes, you will get a hamburger for free. Możliwe odpowiedzi: 1. click on the “diet options”., 2. click on the “delete your previous order” icon., 3. the “start” icon, and then choose a language., 4. is as easy as pie., 5. are customer friendly and really fast., 6. click on the “total price” icon., 7. It’s a real bargain!, 8. They are time-efficient. If you want to check how much money you have spent, Możliwe odpowiedzi: 1. click on the “diet options”., 2. click on the “delete your previous order” icon., 3. the “start” icon, and then choose a language., 4. is as easy as pie., 5. are customer friendly and really fast., 6. click on the “total price” icon., 7. It’s a real bargain!, 8. They are time-efficient. Self-service kiosks are useful for those who are in a hurry. Możliwe odpowiedzi: 1. click on the “diet options”., 2. click on the “delete your previous order” icon., 3. the “start” icon, and then choose a language., 4. is as easy as pie., 5. are customer friendly and really fast., 6. click on the “total price” icon., 7. It’s a real bargain!, 8. They are time-efficient.
Źródło: GroMar Sp. z o.o., licencja: CC BY-SA 3.0.
Exercise4
Listen to the recording once more and then, put the words in the correct order to create sentences.
Źródło: GroMar Sp. z o.o., licencja: CC BY-SA 3.0.
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Źródło: GroMar Sp. z o.o., licencja: CC BY-SA 3.0.
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Źródło: GroMar Sp. z o.o., licencja: CC BY-SA 3.0.
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Źródło: GroMar Sp. z o.o., licencja: CC BY-SA 3.0.
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Źródło: GroMar Sp. z o.o., licencja: CC BY-SA 3.0.
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Źródło: GroMar Sp. z o.o., licencja: CC BY-SA 3.0.
Exercise5
Read the questions and write an answer (2‑3 sentences) about your experience.
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1. In what situations do self-service kiosks work best? When and where did you last use self-service terminals?
(Uzupełnij).
Źródło: GroMar Sp. z o.o., licencja: CC BY-SA 3.0.
Show hintazurewhite
In my opinion… I think that self‑service kiosks are most useful at/in… I used this type of a terminal in… a week ago.
Show answerazurewhite
From my point of view, self‑service kiosks are useful everywhere. They really help clients no matter if they are at the airport or in a restaurant. The last time I operated a self‑service kiosk was at the post office last week.
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2. Imagine that an older lady needs help to operate a self-service terminal in a restaurant. Try to instruct her what she should do step by step.
(Uzupełnij).
Źródło: GroMar Sp. z o.o., licencja: CC BY-SA 3.0.
Show hintazurewhite
First, you should press… Then,… After that you should… Well done... to finish you must press…
Show answerazurewhite
First, you should press the icon “start”. Then, choose a menu andthen click on the meal you want to order. If you want something to drink, press “beverages.” Then, choose the “hot” or “cold” category. If you want to finish the order, press “pay” icon and finish ordering.
