After watching the film decide, which of the following sentences is true, and which is false. Po obejrzeniu filmu zdecyduj, które zdanie jest prawdziwe, a które fałszywe.
Prawda
Fałsz
Rachel Jones is a customer of Fenix company.
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The customer wants to talk to the secretary.
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The manager of the shipping department is called Robinson.
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Rachel Jones wants to talk about the delivery time of her order.
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The secretary checks in the register of outgoing correspondence if the company has answered the customer.
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Fenix company hasn’t sent the answer yet.
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Fenix company, when answering letters, tries not to exceed a week from the date of receipt of the letter.
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The customer is outraged at the company’s attitude.
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Source: Funmedia, cc0.
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Exercise 2
technik prac biurowych
technik prac biurowych
After watching the film, fill in the gaps in the sentences with proper words. Use the word bank. Po obejrzeniu filmu, uzupełnij luki w zdaniach odpowiednim słowem. Skorzystaj z banku słów.
to, up, about, in, down, back, of, out
I am one ............ the regular customers of your company.
It is ............ the delivery time of my order.
Please don’t hang ............
Mr Robinson is currently ............ of office.
Do you want ............ leave a message?
I will write it ............
Mr Robinson will call you ............ as soon as it is possible.
I will check ............ our register of outgoing correspondence.
Source: Funmedia, cc0.
R1PnVzOiJUCWZ1
Exercise 3
technik prac biurowych
technik prac biurowych
After watching the film, match the Polish words with their translations. Po obejrzeniu filmu, połącz polskie terminy z ich tłumaczeniami.
zostawić wiadomość, pilne, stały klient, zadzwonić później, kierownictwo działu, przełączyć, życzę miłego dnia, W czym mogę pomóc?, zanotować, rejestr pism wychodzących
Match the words so that you make names or phrases mentioned in the animation. Połącz słowa tak, by powstały nazwy lub frazy, o których mowa w animacji.
organising, information and document, using a, company, handling external and internal, office, connecting, dealing with
flow
customers
calls
fax machine
meetings
correspondence
units
equipment
Source: Funmedia, cc0.
RZEJfmqXUH0DL1
Exercise 5
technik prac biurowych
technik prac biurowych
After watching the animation, choose the correct answer. Po obejrzeniu animacji, wybierz prawidłową odpowiedź.
have, are, is, have, from, does, is, do, can, needing, of, should have, who, needs, do, have to, where, has, need, that, have had, should to, should, on
Office work ...................... not always look the same.
The responsibility range of the office workers ...................... differ.
Sometimes you only operate under the direction ...................... a supervisor.
Sometimes you ...................... a more independent position.
There is a group of responsibilities ...................... are always a part of responsibilities of office workers.
You usually ...................... to answer your customers in Polish and a foreign language.
You ...................... know how to use a computer.
You also ...................... know how to archive correspondence.
Source: Funmedia, cc0.
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technik prac biurowych
technik prac biurowych
Source: Funmedia, cc0.
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A conversation with the supervisor
A conversation between a secretary and her supervisor. The supervisor has some tasks for his subordinate.
Sup: Hello, Ms Ann. S: Good morning, mister Smith. Sup: I will have a favour to ask. I know that I have a meetingma061fd21ab35691e_1517225755706_0meeting with a contractorma061fd21ab35691e_1517225774141_0contractor at 2 o’clock PM but unfortunately I have to call it off. Can you take care of that? S: Of, course, I will make the callma061fd21ab35691e_1517225789536_0make the call right away. Sup: I would also like to ask you to archive those files and to address these envelopesma061fd21ab35691e_1517225802052_0address these envelopes for sending. S: I understand, I will take care of it today. Sup: Great. And did you inform the employees via e‑mail about the Friday meetingma061fd21ab35691e_1517225755706_0meeting? S: Yes, I did that yesterday. I will also take care of the minutesma061fd21ab35691e_1517225815044_0minutes after the meeting. Sup: Good. We will also have to issue a letterma061fd21ab35691e_1517225847524_0issue a letter to the Budek company’s management regarding extending the duration of the contractma061fd21ab35691e_1517225863749_0contract. S: Should I write it today or wait until tomorrow? Sup: Please write it by tomorrow the latest. S: Of course. I have some more questions for you. I have tried to make a copyma061fd21ab35691e_1517225880227_0make a copy of yesterday’s documents but unfortunately we have some problems with our equipment. Sup: Did you report it to the technical departmentma061fd21ab35691e_1517225894402_0technical department? S: Yes, but we did not succeed in fixing the equipment and we need your approval to purchase new one. Sup: Alright, please make a list of necessary purchases and make the essential analysis of offers. S: Of course. We will definitely need to purchase also a fer staplersma061fd21ab35691e_1517225912540_0staplers and hole punchesma061fd21ab35691e_1517225929892_0hole punches and a new document shredderma061fd21ab35691e_1517225943630_0document shredder. Sup: Please make a list and forward it to me so that I could see it. If you need me, I will be in my office. Please don’t connect any callsma061fd21ab35691e_1517225958213_0don’t connect any calls for the next hour. S: I understand. Sup: Thank you.
After listening to the audio recording, fill in the gaps in the sentences with correct words. Use the word bank. Po wysłuchaniu nagrania audio, uzupełnij luki w zdaniach odpowiednimi słowami. Skorzystaj z banku słów.
confirmation, two representatives, HR, one person, meeting, meeting agenda, e-mail, the materials
Mr. Brown secretary wants to know if they have received her ...................................... from yesterday.
The message is about the Monday ......................................
Mr Brown wants each department to send ...................................... to the meeting.
The PR department will be represented by ......................................
The secretary will inform the ...................................... department about the change in number of PR department representatives.
Mr. Brown secretary is responsible for gathering ......................................
The ...................................... has been detailed in the message.
The secretary asks to send her a ...................................... of the receipt of the e-mail.
Source: Funmedia, cc0.
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Exercise 7
technik prac biurowych
technik prac biurowych
After listening to the audio recording, choose the correct verb form to complete each sentence. Po wysłuchaniu nagrania audio, wybierz prawidłową formę czasownika, która uzupełni lukę w danym zdaniu.
to ask, wanting, represented, called, to help, call, represent, calling, ask, wants, helping, does, are, prepare, prepared, sent, representing, to send, to prepare, is, help, send, want, asking
I am ........................ from the secretarial office of mister Brown.
How can I ........................ you?
I would like ........................ if you have received my e-mail.
I will ........................ it again.
What time ........................ the meeting?
Mister Brown ........................ it to take place after noon.
Our department will only be ........................ by one person.
Do we need ........................ any materials?
Source: Funmedia, cc0.
RhOMnwl7Nc4Mj1
Exercise 8
technik prac biurowych
technik prac biurowych
After listening to the audio recording, match Polish terms with their translations. Po wysłuchaniu nagrania audio, połącz polskie terminy z ich tłumaczeniami.
Please don't hang up. (phrase) // pliːz dəʊnt hæŋ ʌp
Please don't hang up. (phrase) // pliːz dəʊnt hæŋ ʌp
proszę się nie rozłączać
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put through (v.) // pʊt θruː
put through (v.) // pʊt θruː
przełączyć
mkeb4ch16f51376978c1_1498134keb4ch_268
register of outgoing correspondence; registers of outgoing corrrespondence (n. C) // ˈredʒ.ɪ.stə əv ˌaʊtˈɡəʊ.ɪŋ ˌkɒr.ɪˈspɒn.dəns / ˈredʒ.ɪ.stəz əv ˌaʊtˈɡəʊ.ɪŋ ˌkɒr.ɪˈspɒn.dəns
register of outgoing correspondence; registers of outgoing corrrespondence (n. C) // ˈredʒ.ɪ.stə əv ˌaʊtˈɡəʊ.ɪŋ ˌkɒr.ɪˈspɒn.dəns / ˈredʒ.ɪ.stəz əv ˌaʊtˈɡəʊ.ɪŋ ˌkɒr.ɪˈspɒn.dəns