Sprawdź się
2. When you look through some goods in a shop or look through some websites – you 1. flexibility, 2. browse, 3. aisle, 4. efficient, 5. frequently, 6. stock, 7. premises, 8. self-ordering.
3. A venue where trading, selling and buying takes place is called commercial 1. flexibility, 2. browse, 3. aisle, 4. efficient, 5. frequently, 6. stock, 7. premises, 8. self-ordering.
4. If a particular item is available for immediate sale in a shop – it is in 1. flexibility, 2. browse, 3. aisle, 4. efficient, 5. frequently, 6. stock, 7. premises, 8. self-ordering.
5. The ability to change or to suit new conditions or situations is 1. flexibility, 2. browse, 3. aisle, 4. efficient, 5. frequently, 6. stock, 7. premises, 8. self-ordering.
6. If something works or operates quickly without wasting time – it is time 1. flexibility, 2. browse, 3. aisle, 4. efficient, 5. frequently, 6. stock, 7. premises, 8. self-ordering.
7. The system where customers select and order goods by themselves is called a 1. flexibility, 2. browse, 3. aisle, 4. efficient, 5. frequently, 6. stock, 7. premises, 8. self-ordering service.
Study the dialogues and then decide which answer is correct.
Dialogue 1:
OL (old lady) - Excuse me, can you help me, young man?
B (boy, aged 15) - Of course. What’s the problem?
OL - I need to choose one of these options. I have no idea what the difference is between them.
B - Let me see. Well the first one means that you will get the order very fast, the next day maybe. The second means that you will get your order directly to your home. If you decide on this one, you will be able to get the order at the post office or any place you choose from here.
OL - Oh, now I understand. I think I’ll get this one. Thank you so much.
B - No problem.
Dialogue 2:
At a fast food restaurant.
C (customer, aged 35) - Excuse me, this self‑service kiosk shows that the chocolate cookies are not available but I can see them right before my eyes.
RW (restaurant worker, aged 25) - Those cookies?
C: Yes, those that are right there, five inches from me.
RW: Let me check the system. Oh, yes, sorry. I forgot to click the “available” icon just after they had been baked.
C: I thought that this machine reduces human errors.
RW: It does. I made a mistake, not the kiosk.
C: Yes, I can see.
RW: I guess you can order the cookie now.
Listen to two short dialogues. In each point, choose all the correct answers.
Nagranie dostępne pod adresem https://zpe.gov.pl/a/DVpRjL82Y
Nagranie dźwiękowe
a) choosing an order.
b) delivery options.
c) payment options.
d) different items the lady ordered.
1.2) The boy seems to be
a) impatient while helping the old lady.
b) a bit unpleasant while helping.
c) calm and patient while helping.
d) a little problematic while helping.
Nagranie dostępne pod adresem https://zpe.gov.pl/a/DVpRjL82Y
Nagranie dźwiękowe
a) seems to be out of order.
b) made a mistake.
c) reduced human error.
d) wasn’t updated.
2.2) The restaurant worker
a) fixed the mistake made by the self-service system.
b) fixed the self-service kiosk.
c) changed the data in the self service system.
d) changed the icons in the self service kiosk.
a) self-service.
b) interactive terminals service.
c) customer service.
d) kiosks service.
2. To mark something in some way to show that it belongs to a particular person:
a) personalise.
b) impresonalise.
c) particularise.
d) personate.
3. The opportunity or right to use some information or data:
a) permission.
b) database.
c) access.
d) entry.
4. Do something in a way that is not deliberate, but happens by accident:
a) intentionally.
b) unintentionally.
c) on purpose.
d) purposely.
5. A person who approves of and encourages e.g. another person, political party, policy:
a) idol.
b) helper.
c) champion.
d) supporter.
6. A computer terminal designed for two-way communication between an operator and a client:
a) interactive board.
b) interactive terminal.
c) personal computer.
d) two-way terminal.
7. Giving the best possible profit or benefits; making it possible to spend less:
a) cost-efficient
b) economy efficient.
c) costly efficient.
d) time efficient.
- Self-service kiosks are customer friendly and (naprawdę szybkimi urządzeniami) Tu uzupełnij.
- Nowadays, interactive terminals are available in almost every kind of (lokali użytkowych/ miejsc handlowych) Tu uzupełnij.
- Self-ordering services provide you with (elastyczność i mogą spersonalizować) Tu uzupełnij your needs.
- With this touchscreen computer, a customer has (dostęp do cen, produktów) Tu uzupełnij and special offers in shops.
- Whether we like it or not, we (jesteśmy zobligowani/zobowiązani do kupowania) Tu uzupełnij food, cleaning products and other items.
- You become the only person (zarządzającą swoimi zamówieniami) Tu uzupełnij, purchases or bank decisions.
- It is always clever to check (oprocentowanie) Tu uzupełnij before you take out a bank loan.
Imagine you are texting your friend about what happened at the airport. Try to complete the conversation logically.
Write where and when you were at the airport.
Write where you were going and with whom.
Write what you forgot.
Write how self‑service kiosks helped you.
You've recently used a self‑service kiosk. Write an e‑mail (100‑150 words) to a friend from England, in which you:
mention where and when you had the opportunity to use the terminal;
explain what you found easy and what you found difficult;
describe who helped you and how they behaved;
ask a colleague about his/her experience with self‑service kiosks.