AU 20.1
Organising sales during holidays
1. Film in the standard version.
2. Film with subtitles.
3. Film with subtitles and pauses. Listen and repeat after the speaker.
4. Film with subtitles and narration.
Watch the video and decide if the statements are true or false. Po obejrzeniu filmu, zdecyduj czy twierdzenie jest prawdziwe, czy nie.
| Prawda | Fałsz | |
| The employee doesn’t have problems with taking delivery of goods. | □ | □ |
| The manager asks the employee to always check the quantity and quality of goods delivered to the shop very carefully. | □ | □ |
| Before taking goods to the sales hall, they have to be marked well. | □ | □ |
| Decisions about the forms of presenting goods have been made. | □ | □ |
| Storage goods are in the sales hall. | □ | □ |
| The shopfront is ready for Christmas. | □ | □ |
| Packaging management in the shop is rational. | □ | □ |
| Goods are protected from damage, destruction and theft. | □ | □ |
Watch the video and match the Polish terms to their English equivalents. Po obejrzeniu filmu połącz polskie terminy z ich angielskimi odpowiednikami.
forma prezentacji towarów, oznakowanie towarów, dostawa, transport wewnętrzny, sala sprzedażowa, ceny towarów, ilość i jakość towarów, dostawa towaru, magazynowanie towarów, towary na sprzedaż
| delivery of goods | |
| the quantity and quality of goods | |
| goods for sale | |
| sales hall | |
| marking of goods | |
| prices of goods | |
| the form of presenting goods | |
| delivery | |
| internal transport | |
| storage of goods |
After watching the film choose the correct answer. Po obejrzeniu filmu wybierz prawidłową odpowiedź.
staff, assembled, cash register, packed, inventory, quantity and quality of the goods, a sale, shop decorations, customer service, customer service, goods display, deliveries, shop decoration, serve the customers, letters, labelled, phone calls, shop decoration, changes in personnel, operate the technical equipment, goods delivery, music in the shop, decorate the shop, sales form
The shop manager wants to talk first about, among others, the ...................................................................
At the beginning of the conversation, the manager wanted the seller to pay more attention to ...................................................................
Goods for sale, before they are transported to the sales hall, need to be ...................................................................
The manager thinks that .................................................................. is worth considering.
Due to holidays the shop will receive more ...................................................................
An additional person will be needed to ...................................................................
The seller draws the manager’s attention to the need to change the ...................................................................
The shop will also be prepared for ...................................................................
Accepting delivery
Film dostępny na portalu epodreczniki.pl
Moduł 20.1, The delivery of goods to a shop is initiated by an order. The order includes: the name, type, amount and the price of the product, it also confirms the terms and requirements agreed upon earlier. Documents that confirm carrying out and receiving the order are a VAT invoice and a consignment note.The receipt of the delivered triggers a series of formal steps:drawing up of internal documentsintroduction of the goods to the shop’s quantitative statuscalculating the sales margincalculating the pricelabelling the goods. However, first the goods are unloaded. Into the sales hall, the goods are:delivereddistributeddisplayed, for example, on sales shelves, sales areas. The internal transport to the sales hall is done using:forkliftspallet trucks.Goods with a short shell life can be eligible for promotion or a price discount. Goods labelled and distributed throughout the sales hall are ready for sale.
Familiarize yourself with the animation and match the Polish terms to their English equivalents. Po zapoznaniu się z animacją, połącz polskie terminy z ich angielskimi odpowiednikami.
wózek paletowy, dowożenie, faktura VAT, ekspozycja, list przewozowy, ustawianie, sporządzenie dokumentów wewnętrznych, wózek widłowy
| drawing up of internal documents | |
| delivery | |
| distribution | |
| display | |
| forklift | |
| pallet truck | |
| consignment note | |
| VAT invoice |
After familiarising yourself with the animation decided whether the sentences are true or false. Po zapoznaniu się z animacją zdecyduj, czy twierdzenie jest prawdziwe, czy nie.
| Prawda | Fałsz | |
| The delivery of goods is initiated by an order. | □ | □ |
| Vat invoice and a consignment letter confirm the carrying out and receipt of the order. | □ | □ |
| The labelling of goods is done before the receipt of goods. | □ | □ |
| Price calculation is done after the receipt of goods. | □ | □ |
| The unloading of goods is done before the receipt of goods. | □ | □ |
| After receipt of the delivery, the goods are transported to the sales hall. | □ | □ |
| Forklifts are not used for internal transport. | □ | □ |
| Goods with short shelf life are not eligible for a promotion. | □ | □ |
After watching the animation connect the Polish terms with their English counterparts. Po obejrzeniu animacji, połącz polskie terminy z ich angielskim odpowiednikami.
wózek widłowy, oznakowanie towarów, dowożenie, Rozładunek, Ekspozycja, wózek paletowy, ustawianie, list przewozowy, obliczenie marży sprzedażowej, wyliczenie ceny
| forklift | |
| pallet truck | |
| delivery | |
| distribution | |
| unloading | |
| display | |
| calculating sales margin | |
| calculating price | |
| labelling of the goods | |
| consignment note |
Documentation connected with goods delivery
The text contains the content of an e‑mail that explains the procedures of goods delivery to a new person.
Hi Thomas,
Welcome on board! I was asked to introduce you to the goods deliverygoods delivery. So from the start.
The goods delivery is initiated by placing an orderorder.
The order is prepared by the clientclient, so in this case, by us.
Because we are the recipients of the goodsrecipients of the goods. Claudia is taking care of that. You will be her support.
The order should contain our data, that is:
- delivery addressdelivery address,
- payment conditionspayment conditions,
- delivery conditionsdelivery conditions,
- specification of the goodsspecification of the goods also called packing list.
When accepting the delivery, we need to compare the goods specification in the order with the one on the invoiceinvoice.
Always pay attention whether the quantity of goodsquantity of goods on the invoice matches the one in the order. Sometimes the documents
don’t match. Then we are dealing with a surplus or a deficiency.
There can also be a document that is a delivery proofdelivery proof. We draw it up when there is no invoice.
We will discuss other topics connected with deliveries during the meeting. If you have any additional questions, call me.
Best regards,
Sara
Read the hypertext document no. 1 and decide if the sentences are true or false. Na podstawie dokumentu hipertekstowego 1, zdecyduj, czy twierdzenie jest prawdziwe, czy nie.
The new employee learns about delivery of goods., When you’re taking a delivery of goods, you should compare the packing list with the invoice., The shop whose manager makes the order is the recipient of the goods., If information in the invoice isn’t the same as in the order, there is a surplus or a shortage of the ordered goods., The quantity of assortment in the invoice must be the same as in the order., A delivery note is issued only with collective invoices., An order doesn’t include a packing list., Making an order starts the process of supplying goods.
| TRUE | |
|---|---|
| FALSE |
Read the hypertext document no. 1 and match the Polish terms to their English equivalents. Na podstawie dokumentu hipertekstowego 1, połącz polskie terminy z ich angielskimi odpowiednikami.
odbiorca towaru, dowód dostawy, dostawa towaru, specyfikacja towarowa, nadwyżka, faktura zbiorcza, faktura, zamawiający, ilość asortymentu, zamówienie
| delivery of goods | |
| an order | |
| orderer | |
| recipient of goods | |
| packing list | |
| invoice | |
| the quantity of assortment | |
| surplus | |
| delivery note | |
| collective invoice |
Organising sales in a small shop
Goods with a VAT invoice have been delivered to a small local shop. The owner has left a note for an employee to let him know what should be done in connection to the receipt of goods.
Adam,
today a new delivery of goodsdelivery of goods has arrived. First, please unpack the delivered goods from their bulk packagingbulk packaging and
distribute them on the shelves. Don’t forget to check the expiration date of the delivered goods. The last time we had a few
products past their expiration dateexpiration date. If you encounter any such products, please put them aside. I will take care of them on
Friday. They will need to be returnedbe returned.
I want you to calculate the retail prices of the delivered goods and to label the goods with the labellerlabeller. Of course everything
has to comply with the barcode listbarcode list.
As I have mentioned earlier the goods need to be immediately distributed on the shop shelvesdistributed on the shop shelves. It might be worth to thing
about an interesting display of the new assortmentdisplay of the new assortment.
And finally, please check if the price tagsprice tags on the shelves are matching the products and their prices.
And one last thing. We have some new products that we have not sold earlier. Please check their storing requirementsstoring requirements and
place them correctly.
In case of any questions or doubts, please call me.
Thank you and take care.
Read the hypertext document and match the Polish terms to their English equivalents. Po przeczytaniu dokumentu hipertekstowego, połącz polskie terminy z ich angielskimi odpowiednikami.
metkownica, opakowania zbiorcze, rozłożyć na półkach sklepowych, termin przydatności do spożycia, dostawa towarów, cena detaliczna, wykaz kodów kreskowych, reklamacja
| goods delivery | |
| bulk packaging | |
| expiration date | |
| return | |
| retail price | |
| labeller | |
| barcode list | |
| distribute on the shop shelves |
Inventory
The text is about assigning an employee check the differences in the inventory.
Manager: Hello. Today we will take an inventory of the stockinventory of the stock in our shop. I hope you know what that means.
Employee: Good morning. Yes, I know. We will compare the actual stateactual state with the book inventorybook inventory on the basis of deliverydelivery
documentsdocuments and inventory of the fiscal cash registerfiscal cash register.
Manager: Exactly, I hope that everything will be in order. In case of any differences, in accordance with the applicable lawapplicable law we
bear financialfinancial, disciplinarydisciplinaryand criminal responsibility.
Employee: Of course, that’s right, the inventory should not indicate any differences or damages.
Manager: We will also control the rational use of packagingrational use of packaging and the rules of managing them.
Employee: During the last inventory everything was in order, we should stay positive.
Manager: We also have to check if our technical equipmenttechnical equipment at our workstationsworkstations is in good working order.
Employee: Of course, sir, we will make all the necessary work today.
Manager: After we finish taking the inventory, we will also try to sort out and display the goodsdisplay the goods.
Employee: Let’s get to work then.
Pictures
The picture shows goods delivery in a schematic way.
The picture shows in a schematic way examples of trolleys used for goods transport in a sales hall.
The picture shows various types of shop displays.
Goods display
Listen to the audio sample and put correct word or words in the gaps. Use the vocabulary bank. Po wysłuchaniu sekwencji audio, uzupełnij zdania odpowiednimi wyrazami lub frazami. Skorzystaj z banku słów.
expired products, the look of shelves, waiting in the queue, overloaded goods, rules of displaying goods in the shop, by the door to the shop, shopping decision, cash registers
We will now revise the basic ...........................................................................
We display new goods close to ...........................................................................
Customers can see the goods when they are ...........................................................................
They can also make a quick ...........................................................................
.......................................................................... We display the new prices.
.......................................................................... is an important element of the shop.
Shelves can’t be ...........................................................................
There shouldn’t be any .......................................................................... on shelves.
After listening to the recording decide whether the sentences are true or false. Po wysłuchaniu nagrania, zdecyduj, czy twierdzenie jest prawdziwe, czy nie.
| Prawda | Fałsz | |
| New products are displayed away from the cash registers. | □ | □ |
| The client in the queue should have a chance to see the new products. | □ | □ |
| A new pricing should be displayed by the entrance to the shop. | □ | □ |
| Gathering products from one category in one place does not attract the clients’ attention. | □ | □ |
| Gathering products from one category in one place allows for quick comparison of prices. | □ | □ |
| Shelves cannot be overloaded with goods. | □ | □ |
| No attention should be paid to the correct product pricing. | □ | □ |
| Good display of goods is the key to a shop’s success. | □ | □ |
After listening to the recording connect Polish terms with their English counterparts. Po wysłuchaniu nagrania połącz polskie terminy z ich angielskimi odpowiednikami.
Oferta cenowa, Kolejka, Przeładowany, Przyciągać uwagę, Klient, Produkty, Kasy, Ekspozycja towarów, Ceny, Półki
| Goods display | |
| Queue | |
| Price offer | |
| Client | |
| Shelves | |
| Prices | |
| Products | |
| Attract attention | |
| Overloaded | |
| Cash registers |
Game 1
Zasób interaktywny dostępny pod adresem https://zpe.gov.pl/a/Dnq3GX32A
Game 2
Zasób interaktywny dostępny pod adresem https://zpe.gov.pl/a/Dnq3GX32A
Invoice
After familiarising yourself with template document connect the Polish terms with their English counterparts. Po zapoznaniu się z dokumentem wzorcowym połącz polskie terminy z ich angielskimi odpowiednikami.
Stawka, Data sprzedaży, Faktura, Data wystawienia, Do zapłaty, Sprzedawca, Zaliczka, Zamówienie, Towar, Nabywca
| Invoice | |
| Seller | |
| Date of issue | |
| Sales date | |
| Order | |
| Product | |
| Rate | |
| Advance | |
| To be paid | |
| Buyer |
Dictionary
stan faktyczny
obowiązujące przepisy
uwaga
wykaz kodów kreskowych
stan księgowy
opakowania zbiorcze
wyliczenie ceny
obliczenie marży sprzedażowej
zamawiający
porównać
list przewozowy
dowożenie, dostawa
adres wysyłki
warunki dostawy
dowód dostawy
samochód dostawczy
zniszczenie
odpowiedzialność porządkowa
ekspozycja
wyeksponować towar
rozmieszczenie towarów
ustawianie
sporządzenie dokumentów wewnętrznych
termin przydatności do spożycia
odpowiedzialność materialna
kasa fiskalna
wózek widłowy
forma prezentacji towaru
dostawa towarów
towary na sprzedaż
odbiorca towaru
specyfikacja towarowa
magazynowanie towaru
transport wewnętrzny
wprowadzenie towaru na stan ilościowy sklepu
inwentaryzacja
metkownica
oznakowanie towarów
strata
zaniedbanie
obsługa urządzeń technicznych
zamówienie
paleta
wózek paletowy
warunki płatności
wywieszka cenowa
zabezpieczyć towar przed uszkodzeniem
decyzja zakupowa
jakość
ilość
ilość asortymentu
kolejka
racjonalna gospodarka opakowaniami
racjonalne wykorzystanie opakowań
odbiór zamówienia
cena detaliczna
reklamacja
sala sprzedażowa
dobrać dekorację
sprzedawca
półka
wystawa sklepowa
kierownik sklepu
zaplecze
warunki przechowywania
urządzenia techniczne
kradzież
rozładunek
faktura VAT
stanowisko pracy