E-resource OPERATING PORTS AND TERMINALS
Organizing ports and terminals
1. Film in the standard version.
![](https://static.zpe.gov.pl/portal/f/res-minimized/RjMA77PezmP63/1/1MH6bD3DAEf1LtMczlv41vmPfVvey0BP.jpg)
Film dostępny na portalu epodreczniki.pl
The film is set in an airport office. An airport employee talks to the director. The dialogue is concerned with the organization of a port and new terminals. Film rozgrywa się w biurze jednego z lotnisk. Pracownik lotniska rozmawia ze swoim dyrektorem. Dialog dotyczy organizacji portu i nowych terminali.
2. Film with subtitles.
![](https://static.zpe.gov.pl/portal/f/res-minimized/R1a7JtfqdPvQP/1/2Tnta7NeIwlv4HF1HBkXdas237BOOioF.jpg)
Film dostępny na portalu epodreczniki.pl
The film is set in an airport office. An airport employee talks to the director. The dialogue is concerned with the organization of a port and new terminals. Film rozgrywa się w biurze jednego z lotnisk. Pracownik lotniska rozmawia ze swoim dyrektorem. Dialog dotyczy organizacji portu i nowych terminali.
3. Film with subtitles and pauses. Listen and repeat after the speaker.
![](https://static.zpe.gov.pl/portal/f/res-minimized/RY4U4GJIzYa6w/1/2UWUkQGWZvb44YpMwwjKKDyaKC8xDDBO.jpg)
Film dostępny na portalu epodreczniki.pl
The film is set in an airport office. An airport employee talks to the director. The dialogue is concerned with the organization of a port and new terminals. Film rozgrywa się w biurze jednego z lotnisk. Pracownik lotniska rozmawia ze swoim dyrektorem. Dialog dotyczy organizacji portu i nowych terminali.
4. Film with subtitles and narration.
![](https://static.zpe.gov.pl/portal/f/res-minimized/RC9u2a1fl9Pki/1/1ihcAYhpePC4M6J4c8NuntLwO2zwUiVn.jpg)
Film dostępny na portalu epodreczniki.pl
The film is set in an airport office. An airport employee talks to the director. The dialogue is concerned with the organization of a port and new terminals. Film rozgrywa się w biurze jednego z lotnisk. Pracownik lotniska rozmawia ze swoim dyrektorem. Dialog dotyczy organizacji portu i nowych terminali.
After watching the film “Organizing ports and terminals”, decide which statement is true, and which is false.
Po obejrzeniu filmu „Organizacja portu i terminalu”, zdecyduj, które twierdzenie jest prawdziwe, a które fałszywe.
As far as interior design is concerned, the worker emphasizes that they need to make sure to that the airplane structure is attractive., The worker adds that, according to him, efficient passenger baggage handling, which includes safe and efficient baggage transport to and from airplanes, is not particularly important., The director notices they also have to remember about the short distance from the airplane to the railway station., The director informs the worker that the architects are already working on the architectonic structure and a relaxing environment inside the terminal., The worker emphasizes that, according to him, the punctuality of departures and arrivals is the most important issue., The worker notices that, first and foremost, they have to ensure a short distance between the airside transfer buses a the passenger terminals, the first passenger service station, and further service stations., The director reminds that they should also think about an interesting commercial and gastronomic offer., The employee informs the director that he failed to outline an action plan concerned with the expectations of the passengers.
TRUE | |
---|---|
FALSE |
Exercises
On the basis of the film “Organizing ports and terminals”, arrange the dialog in the correct order.
Na podstawie filmu „Organizacja portu i terminalu”, ułóż dialog w odpowiedniej kolejności.
- I agree. We should also remember about the short distances between the airplanes and the baggage reclaim area.
- I have a short summary of the things we’ve discussed.
- First of all, we should ensure a short distance between the airport shuttle buses and the passenger terminals, the first passenger service station, and the further service stations.
- I’m afraid we still haven’t talked about the most important issues.
- What do you mean?
- Have you talked to Paul about the expectations of the passengers who will be using our terminals?
- The punctuality of departures and arrivals.
- Of course, that’s our priority.
Customer service plan
![](https://static.zpe.gov.pl/portal/f/res-minimized/RL5FlmwbXBxpw/1/1xFZ4ufal9AclxgizSmNrqnrD3WQ83nS.jpg)
Film dostępny na portalu epodreczniki.pl
The animation presents takes at an airport referring to planning customer services. Animacja przedstawia ujęcia w porcie lotniczym nawiązujące do planowania obsługi klienta.
After watching the film/animation “Customer service plan”, fill in the gaps in the sentences. Use the word bank.
Po obejrzeniu filmu/animacji „Plan obsługi klienta”, uzupełnij luki w zdaniach. Skorzystaj z banku słów.
disabled passengers, delivering the baggage, compensation, return the baggage, customer service plan, diverted, reimbursement of the ticket prices, journey schedule
A .................................................................... should meet the customers’ expectations for easy access to relevant information.
If a customer’s .................................................................... is flexible, the representatives of a given airline look for an alternative plan of a cheaper journey on different dates.
The customer is informed about unforeseeable circumstances, flight delays, cancellations or .................................................................... flights.
Airlines care about .................................................................... on time after the airplane touches down.
If the baggage is lost, everything is done to trace and .................................................................... to the passenger.
.................................................................... takes place according to the applicable tariff regulations.
Airlines should always provide services with a high level of professionalism and culture, adapted also to the needs of .................................................................... as well.
In the case of a forced refusal to accept on board, you are entitled to .................................................................... from the airline.
Exercises
On the basis of the film/animation “Customer service plan”, arrange the sentences in a logical order.
Na podstawie filmu/animacji „Plan obsługi klienta”, uporządkuj zdania w logicznej kolejności.
- The customer flies to their destination.
- Informing the passenger about cheaper alternatives on dates other than the booked ones.
- The occurrence of unforeseen circumstances concerning the flight.
- Making a booking by the customer and selecting a flexible journey schedule.
- Preparing a clear customer service plan.
- Notifying the passenger about flight delays, cancellations or about diverted flights.
- Delivering the lost baggage to the passenger.
- Tracing the customer’s lost baggage.
Information leaflet
The hypertext material presents a fragment of an information leaflet for airport workers. It concerns the aeronautical information service.
Hipertekst przedstawia fragment ulotki informacyjnej do pracowników lotniska dotyczący systemu informacji lotniczej.
The InfLOT Aeronautical Information ServiceAeronautical Information Service is a system based on a ***central database,******central database,*** which enables to collect, process, and present information related to airline operationsairline operations at the port. This system was designed according to the IATA standards.
The data collected about airline operations can be made available to the airport services, such as the Customs Bureau and ***Airport Security.******Airport Security.*** Thanks to this data, airport services gain access to detailed information about each flight, for example the number of passengerspassengers and ***crew members.******crew members.***
An integral part of the infLOT system is the Flight Information Display SystemFlight Information Display System module. It enables to provide passengers with up‑to‑date information about flights, marketing information and additional information from handling services and security services, for example ***information communications,******information communications,******security communications.******security communications.*** The information is automatically transmitted via different media, such as ***displays,******displays,*** boards, websites, telephone exchanges, ***interactive voice response systems,******interactive voice response systems,*** according to a pre‑programmed schedule.
It is also possible for an event to be triggered by the operator, or on the basis of messages received from the external system. Information displayed on monitors can be automatically transmittedautomatically transmitted **to the Airport website. Gateways can also be set up to enable the transmission of up‑to‑date flight information, for example to the system of automatic and interactive voice announcement.
The system downloads reports on weather conditions prevailing near airports to/from which aeroplanes take off/arrive from a meteorological station on an ongoing basis.
The InfLOT system includes a module which enables to carry out analyses and prepare ***flight figures.******flight figures.***
It helps to plan future works at the airport, supports the Marketing Department and the Sales Department.
On the basis of the hypertext “Information leaflet”, choose which sentence describes the functioning of the Aeronautical Information Service.
Na podstawie hipertekstu “Ulotka informacyjna”, wskaż zdanie opisujące działanie Systemu Informacji Lotniczej.
- It is a system working independently of a central database.
- The service enables to collect, process, and present information related to airline operations at the port.
- The data about airline operations collected by the system must not be made available to any airport services.
- Airport Security has no possibility to gain access to any data about flights.
- The flight information display module enables to pass on information from the passengers to security services.
- The system hasn’t been equipped with the possibility to download the most recent weather information yet.
- In the near future, the system will be fitted with a module that facilitates tracing lost baggage.
- The latest information is passed on to the passengers based on the airport director’s decision.
New airport offer
![](https://static.zpe.gov.pl/portal/f/res-minimized/RSTQqbmu8utps/1/2dJSOdCJanAnbZx7wECtjbJ5pOaCpvYA.jpg)
Film dostępny na portalu epodreczniki.pl
The audio material presents an announcement about a new airport offer, addressed to the passengers at the terminals. Nagranie przedstawia ogłoszenie dotyczące nowej oferty lotniska, skierowane do pasażerów przebywających na terenie terminali.
On the basis of the audio recording “New airport offer”, decide whether the following sentences are true, or false.
Na podstawie nagrania audio „Nowa oferta lotniskowa”, zdecyduj czy poniższe zdania są prawdziwe, czy fałszywe.
Prawda | Fałsz | |
The new airport offer is to ensure greater travelling comfort for the airport’s passengers. | □ | □ |
Executive Lounge is a new booking system. | □ | □ |
People using the new booking system on the airport’s website will be offered a 50% discount for using the car park next to the terminal. | □ | □ |
The airport provides VIP & Business Services for the most demanding passengers. | □ | □ |
The airport has prepared a new security system for its passengers. | □ | □ |
The new airport offer includes conveniences such as a car park next to the terminal, Fast Track and Executive Longue, and more. | □ | □ |
Fast Track is a quick security check track. | □ | □ |
Executive Longue is available both for passengers booking online, and in person at the airport. | □ | □ |
Exercises
On the basis of the audio recording “New airport offer”, choose the correct answers.
Na podstawie nagrania audio „Nowa oferta lotniskowa”, wybierz poprawne odpowiedzi.
a swimming pool, air connections, flight attendants, offers, travelling comfort, speed up, arrival, a walk, pilots, hinder, departure, a restaurant, slow down, ticket purchase, confusion concerned with travelling, means of transport, airport workers’ advice, passengers, a car park, security check, discount system, booking system, baggage check-in, loyalty program
he new offer of the airport is the next step towards ensuring greater and greater ...................................................................... for the passengers.
Especially for passengers, the airport has prepared a new ...................................................................... available at the port website.
The new system enables to book many services which will considerably ...................................................................... moving around the terminal.
One of the conveniences for the passengers is, for example ...................................................................... near the terminal.
Fast Track is a fast ...................................................................... track.
At the airport, the Executive Lounge has been built, i.e. a saloon providing ideal conditions for relaxation and/or work before .......................................................................
People using the new booking system at our website may take advantage of additional .......................................................................
The offer is an ideal complement to the services provided at the port for the most demanding ...................................................................... , particularly those valuing their time and privacy.
Airport security program
![The document presents a fragment of an attachment of an airport security program and discusses the terms used. Dokument przedstawia fragment załącznika do programu ochrony portu lotniczego i omawia użyte określenia.](https://static.zpe.gov.pl/portal/f/res-minimized/RQQSC8IRTAPcI/1/Uz1cgNeUwZzxWrlwDMVmAq31aLHhmzcB.jpg)
Gallery
Memory and Word search
![](https://static.zpe.gov.pl/portal/f/res-minimized/RjNMCkbkyceR0/1/1GVMMkHOqJpAfcuNMGHaMe5UJpSHodqB.jpg)
Zasób interaktywny dostępny pod adresem https://zpe.gov.pl/a/DIifOqR03
![](https://static.zpe.gov.pl/portal/f/res-minimized/R1UbRqZWZcHhK/1/13wSstkHDXpVLxzZaO92NL4zj5HUQiqm.jpg)
Zasób interaktywny dostępny pod adresem https://zpe.gov.pl/a/DIifOqR03
Dictionary
droga dojazdowa
system informacji lotniczej
ruch lotniczy
operacja lotnicza
Służba Ochrony Lotniska
środek transportu dowozowego
konstrukcja architektoniczna
przylot
hala przylotów
przekazywany automatycznie
pokój rodzinny
odbiór bagażu
punkt odbioru bagażu
rezerwacja
system rezerwacji
odwołanie
odwołany
centralna baza danych
ofterta handlowa
rekompensata
członek załogi
plan obsługi klienta
opóźnienie
opóźniony
pasażer niepełnosprawny
wyświetlacze
przekierowanie
kontrola dokumentów
efektywna obsługa
statystyka rejsowa
wizualna informacja podróżnych
oferta gastronomiczna
gate zamknięty
handling
komunikat informacyjny
system automatycznej informacji głosowej
harmonogram podróży
wylądował
bagaż zagubiony
pole manewrowe
miejsce spotkań
płyta postojowa samolotów
pasażer
bagaż pasażerski
punkt obsługi podróżnych
terminal pasażerski
oczekiwanie podróżnych
przedmiot zabroniony
odmowa przyjęcia na pokład
zwrot ceny biletu
droga startowa
planowany
kontrola bezpieczeństwa
komunikat bezpieczeństwa
stanowisko obsługi
postój
wystartował
odlot
droga kołowania
terminal
terminowość przylotów
terminowość odlotów
okienko kasowe
dostarczać bagaż
wyświetlać
zwracać bagaż
tankować
kołować
lokalizować
komfort podróżowania
strona internetowa