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In this section, you are going to familiarise yourself with various everyday dialogues between customers and supermarket workers. Such places are sometimes full of shoppers, some of whom may be real troublemakers. Have you ever had any problems as a customer? Have you ever needed to ask a shop assistant for help? If yes, think about what kind of situations these were?

W tej sekcji zapoznasz się z codziennymi dialogami między klientami a pracownikami supermarketów. Takie miejsca są pełne klientów, a niektórzy z nich mogą być prawdziwymi awanturnikami. Czy miałeś/miałaś kiedyś problemy jako klient/klientka? Czy kiedykolwiek musiałeś/musiałaś poprosić o pomoc pracownika sklepu? Jeśli tak, zastanów się, jakiego rodzaju były to sytuacje?

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Zdjęcie ukazuje koniec alejek sklepowych w supermarkecie, w miejscu gdzie zaczynają się kasy. W kierunku kas zmierza dwóch mężczyzn niosących koszyk. Mężczyźni mają maseczki na twarzy. Za nimi idzie młoda kobieta prowadząca wózek wypełniony w połowie zakupami.
A common day at the supermarket
Zwykły dzień w supermarkecie
Źródło: dostępny w internecie: www.unsplash.com [dostęp 28.01.2022], domena publiczna.
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Exercise 1
Drag the words below to the correct places. (There is one extra word which you do not need.)

  1. Whenever you purchase anything, remember to take a     1. expired, 2. complain, 3. queue, 4. shopping trolley, 5. items, 6. grocer's, 7. special offer, 8. discount, 9. receipt.     You may need it in case the product appears to be faulty.
  2. Don’t buy this dress, it is really expensive. If you wait a week it will be on     1. expired, 2. complain, 3. queue, 4. shopping trolley, 5. items, 6. grocer's, 7. special offer, 8. discount, 9. receipt and     you will pay 20% less.
  3. Oh my gosh! This milk smells really bad. I hope you didn’t drink it! I think it     1. expired, 2. complain, 3. queue, 4. shopping trolley, 5. items, 6. grocer's, 7. special offer, 8. discount, 9. receipt.
  4. What I hate about shopping is the fact that there are far too many     1. expired, 2. complain, 3. queue, 4. shopping trolley, 5. items, 6. grocer's, 7. special offer, 8. discount, 9. receipt to     choose from!
  5. Yesterday I was standing in a gigantic     1. expired, 2. complain, 3. queue, 4. shopping trolley, 5. items, 6. grocer's, 7. special offer, 8. discount, 9. receipt for     one hour! Can you believe that? What a waste of time…
  6. I prefer buying in a small     1. expired, 2. complain, 3. queue, 4. shopping trolley, 5. items, 6. grocer's, 7. special offer, 8. discount, 9. receipt rather     than in a huge supermarket.
  7. In my opinion the worst clients are those who always     1. expired, 2. complain, 3. queue, 4. shopping trolley, 5. items, 6. grocer's, 7. special offer, 8. discount, 9. receipt about     the service, no matter if you try to be nice or not.
  8. Mary! Take a     1. expired, 2. complain, 3. queue, 4. shopping trolley, 5. items, 6. grocer's, 7. special offer, 8. discount, 9. receipt not     a basket. We are going to do some really big shopping today.
Źródło: GroMar Sp. z o.o., licencja: CC BY-SA 3.0.
Exercise 2

Familiarise yourself with four short dialogues which take place in the supermarket and choose the correct answer (A, B, C or D).

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Nagranie dźwiękowe.
Źródło: GroMar Sp. z o.o., licencja: CC BY-SA 3.0.

Nagranie dostępne pod adresem https://zpe.gov.pl/a/DxJFIofUP

Źródło: GroMar Sp. z o.o., licencja: CC BY-SA 3.0.

Nagranie dźwiękowe.

TRANSCRIPTazurewhite
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1.What is the customer looking for?
a) Dairy products.
b) Beverages.
c) Baked products.
d) Frozen foods.

2. The customer seems to be
a) impatient with the shop assistant.
b) grateful for the shop assistant.
c) unkind to the shop assistant.
d) surprised with the shop assistant’s behaviour.
Źródło: GroMar Sp. z o.o., licencja: CC BY-SA 3.0.
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Nagranie dźwiękowe.
Źródło: GroMar Sp. z o.o., licencja: CC BY-SA 3.0.

Nagranie dostępne pod adresem https://zpe.gov.pl/a/DxJFIofUP

Źródło: GroMar Sp. z o.o., licencja: CC BY-SA 3.0.

Nagranie dźwiękowe.

TRANSCRIPTazurewhite
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1. The customer
a) wants to get a discount.
b) tries to get rid of an old coupon.
c) wants to purchase a coupon.
d) tries to get a today’s coupon.

2. The cashier
a) gives the customer a piece of advice on some products.
b) complains about the customer.
c) doesn’t accept the coupon.
d) starts to cash in from the beginning.
Źródło: GroMar Sp. z o.o., licencja: CC BY-SA 3.0.
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Nagranie dźwiękowe.
Źródło: GroMar Sp. z o.o., licencja: CC BY-SA 3.0.

Nagranie dostępne pod adresem https://zpe.gov.pl/a/DxJFIofUP

Źródło: GroMar Sp. z o.o., licencja: CC BY-SA 3.0.

Nagranie dźwiękowe.

TRANSCRIPTazurewhite
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1. The shop assistant
a) informs the customer about the types of baked goods.
b) tells the customer that the product she wants to buy is popular.
c) helps the customer find a needed good.
d) asks the customer to wait at the baked goods section.

2. The customer is eager to buy
a) a tasty product for the first time.
b) mini pizzas because she heard that they are popular.
c) a product she has already known.
d) chicken mini pizzas.
Źródło: GroMar Sp. z o.o., licencja: CC BY-SA 3.0.
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Nagranie dźwiękowe.
Źródło: GroMar Sp. z o.o., licencja: CC BY-SA 3.0.

Nagranie dostępne pod adresem https://zpe.gov.pl/a/DxJFIofUP

Źródło: GroMar Sp. z o.o., licencja: CC BY-SA 3.0.

Nagranie dźwiękowe.

TRANSCRIPTazurewhite
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1. The cashier
a) tries to persuade the customer to buy the product.
b) tells the customer to calm down.
c) tries to convince the customer that no one wants to cheat her.
d) gets annoyed and calls the shop manager.

2. The customer
a) complains about the service.
b) feels deceived.
c) feels ashamed.
d) is politely asking for help
Źródło: GroMar Sp. z o.o., licencja: CC BY-SA 3.0.
Exercise 3

Based on the information from the dialogues, complete the sentences with appropriate words.
TIP: First, read the sentences and try to remember which words are missing. Then, check the dialogues and complete the sentences.

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  1. I have already bought everything I need in the     Tu uzupełnij     section and I guess I simply got lost!
  2. Go straight and then turn left just opposite the     Tu uzupełnij     with     Tu uzupełnij.
  3. Oh, I completely forgot. I’ve got a coupon for     Tu uzupełnij     products.
  4. I’ll delete everything and start again. Otherwise you won’t get any     Tu uzupełnij.
  5. I’m looking for these     Tu uzupełnij     goods.
  6. If you take three, the fourth one is free. It’s a     Tu uzupełnij         Tu uzupełnij.
  7. I’ve just scanned the     Tu uzupełnij     on this product three times
  8. What a mess you have here! It is an attempt to     Tu uzupełnij     me     Tu uzupełnij!
Źródło: GroMar Sp. z o.o., licencja: CC BY-SA 3.0.
Dialoguesazurewhite
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Exercise 4
Drag the sentences to put them in correct order and create a dialogue taking place in a shop. Elementy do uszeregowania: 1. How can I help you, sir?, 2. Yesterday I bought frozen vegetables here and I paid 3 pounds for each bag., 3. Why nobody told me about it yesterday? I wouldn’t have bought them! In my opinion you cheat customers!, 4. I’d like to make a complaint., 5. Yes, that’s the regular price, sir., 6. Well, that’s because of the special offer of the day, sir., 7. What seems to be the problem?, 8. Nobody is trying to cheat you, sir. It is the shop’s policy…, 9. But today I found the same product much cheaper! It costs 1 pound 50 pence for a bag!
Źródło: GroMar Sp. z o.o., licencja: CC BY-SA 3.0.
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