After watching the film “Organizing ports and terminals”, decide which statement is true, and which is false.
Po obejrzeniu filmu „Organizacja portu i terminalu”, zdecyduj, które twierdzenie jest prawdziwe, a które fałszywe.

As far as interior design is concerned, the worker emphasizes that they need to make sure to that the airplane structure is attractive., The worker adds that, according to him, efficient passenger baggage handling, which includes safe and efficient baggage transport to and from airplanes, is not particularly important., The director notices they also have to remember about the short distance from the airplane to the railway station., The director informs the worker that the architects are already working on the architectonic structure and a relaxing environment inside the terminal., The worker emphasizes that, according to him, the punctuality of departures and arrivals is the most important issue., The worker notices that, first and foremost, they have to ensure a short distance between the airside transfer buses a the passenger terminals, the first passenger service station, and further service stations., The director reminds that they should also think about an interesting commercial and gastronomic offer., The employee informs the director that he failed to outline an action plan concerned with the expectations of the passengers.

On the basis of the film “Organizing ports and terminals”, arrange the dialog in the correct order.
Na podstawie filmu „Organizacja portu i terminalu”, ułóż dialog w odpowiedniej kolejności.

After watching the film/animation “Customer service plan”, fill in the gaps in the sentences. Use the word bank.
Po obejrzeniu filmu/animacji „Plan obsługi klienta”, uzupełnij luki w zdaniach. Skorzystaj z banku słów.

disabled passengers, delivering the baggage, compensation, return the baggage, customer service plan, diverted, reimbursement of the ticket prices, journey schedule

A .................................................................... should meet the customers’ expectations for easy access to relevant information.
If a customer’s .................................................................... is flexible, the representatives of a given airline look for an alternative plan of a cheaper journey on different dates.
The customer is informed about unforeseeable circumstances, flight delays, cancellations or .................................................................... flights.
Airlines care about .................................................................... on time after the airplane touches down.
If the baggage is lost, everything is done to trace and .................................................................... to the passenger.
.................................................................... takes place according to the applicable tariff regulations.
Airlines should always provide services with a high level of professionalism and culture, adapted also to the needs of .................................................................... as well.
In the case of a forced refusal to accept on board, you are entitled to .................................................................... from the airline.

On the basis of the film/animation “Customer service plan”, arrange the sentences in a logical order.
Na podstawie filmu/animacji „Plan obsługi klienta”, uporządkuj zdania w logicznej kolejności.

On the basis of the hypertext “Information leaflet”, choose which sentence describes the functioning of the Aeronautical Information Service.
Na podstawie hipertekstu “Ulotka informacyjna”, wskaż zdanie opisujące działanie Systemu Informacji Lotniczej.

On the basis of the audio recording “New airport offer”, decide whether the following sentences are true, or false.
Na podstawie nagrania audio „Nowa oferta lotniskowa”, zdecyduj czy poniższe zdania są prawdziwe, czy fałszywe.

On the basis of the audio recording “New airport offer”, choose the correct answers.
Na podstawie nagrania audio „Nowa oferta lotniskowa”, wybierz poprawne odpowiedzi.

a swimming pool, air connections, flight attendants, offers, travelling comfort, speed up, arrival, a walk, pilots, hinder, departure, a restaurant, slow down, ticket purchase, confusion concerned with travelling, means of transport, airport workers’ advice, passengers, a car park, security check, discount system, booking system, baggage check-in, loyalty program

he new offer of the airport is the next step towards ensuring greater and greater ...................................................................... for the passengers.
Especially for passengers, the airport has prepared a new ...................................................................... available at the port website.
The new system enables to book many services which will considerably ...................................................................... moving around the terminal.
One of the conveniences for the passengers is, for example ...................................................................... near the terminal.
Fast Track is a fast ...................................................................... track.
At the airport, the Executive Lounge has been built, i.e. a saloon providing ideal conditions for relaxation and/or work before .......................................................................
People using the new booking system at our website may take advantage of additional .......................................................................
The offer is an ideal complement to the services provided at the port for the most demanding ...................................................................... , particularly those valuing their time and privacy.