Correspondence and negotiations

1. Film in the standard version.

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The film presents a conversation between two freight forwarding company employees about an urgent order and preparation of transport documentation for it.

2. Film with subtitles.

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Source: Instytut Technologii Eksploatacji / Eduexpert Sp. z o.o., licencja: CC BY 3.0.

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3. Film with subtitles and pauses. Listen and repeat after the speaker.

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4. Film with subtitles and narration.

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Exercise 1

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After watching the film, entitled, “Correspondence and negotiations”, fill in the gaps with correct words or phrases. Use the word bank. Po obejrzeniu filmu „Korespondencja i negocjacje”, uzupełnij zdania odpowiednimi wyrazami lub frazami. Skorzystaj z banku słów.

confirmation of the price, national and international transport and forwarding documents, estimated shipping costs, shipping of valuable cargo, urgent order, transport documentation, complete the documentation, paper or electronic correspondence

The forwarder has received an ...........................................................................................................................
The order refers to the ...........................................................................................................................
The forwarder must quickly organize and ...........................................................................................................................
The .......................................................................................................................... will involve a lot of work.
The documentation includes the ...........................................................................................................................
The forwarder is waiting for the .......................................................................................................................... for the transport service.
The negotiations on the matter took several days, but there is no ...........................................................................................................................
Confirmation of the placement of the shipping order is needed to fully process ...........................................................................................................................

Source: Instytut Technologii Eksploatacji / Eduexpert Sp. z o.o., licencja: CC BY 3.0.

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Exercises

Exercise 2

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After watching the film, entitled, “Correspondence and negotiations”, match the Polish phrases with their English equivalents. Po obejrzeniu filmu „Korespondencja i negocjancie”, połącz w pary polskie terminy z ich angielskimi odpowiednikami.

partia towaru, potwierdzenie, potwierdzenie na piśmie, dokumentacja rozliczeniowa, dokumentacja wysyłki, dokumenty celne, kalkulacja kosztów, dokumentacja kosztowa, ewidencja ładunków, korespondencja elektroniczna

electronic correspondence
confirmation
cargo records
cost documentation
accounting record
customs documents
written confirmation
cost calculation
shipping documentation
consignment

Source: Instytut Technologii Eksploatacji / Eduexpert Sp. z o.o., licencja: CC BY 3.0.

Exercise 3

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After watching the film, entitled, “Correspondence and negotiations”, fill in the gaps with correct words or phrases. Use the word bank. Po obejrzeniu filmu „Korespondencja i negocjancie”, uzupełnij zdania odpowiednimi wyrazami lub frazami. Skorzystaj z banku słów.

organize, written confirmation, confirmation of the price, phone, shipping, valuable cargo, customs documents, transport documentation

I have received an urgent order. It’s the shipping of ...................................................
I must quickly gather, .................................................. and complete the documentation.
We will have a lot of work with this ...................................................
All .................................................. costs estimated and agreed upon are here.
I'm just waiting for the .................................................. for this transport service.
I don’t have paper or electronic correspondence. We fixed everything by ...................................................
I will prepare the .................................................. and documents related to national and international insurance.
I hope we will receive a .................................................. and a final cost calculation of the shipping today.

Source: Instytut Technologii Eksploatacji / Eduexpert Sp. z o.o., licencja: CC BY 3.0.

Exercise 4

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Source: Instytut Technologii Eksploatacji / Eduexpert Sp. z o.o., licencja: CC BY 3.0.

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Negotiations in the shipping industry

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Exercise 5

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After watching the animation, entitled, “Negotiations in the shipping industry”, decide if the sentence is true or false. Po obejrzeniu animacji „Negocjacje w spedycji”, zdecyduj czy twierdzenie jest prawdziwe, czy nie.

	Prawda	Fałsz
Negotiations in the shipping industry can be concerned with the means of transport.	□	□
The talks with contractors might also refer to the organization of the transport, the distribution of costs and the responsibility for product insurance.	□	□
Negotiations don’t require the familiarization with many aspects of the shipping process itself.	□	□
Before starting the negotiations, it is good to gather information about the partner and object of the negotiations.	□	□
It is important to decide what our maximum and minimal aims are that we wish to achieve.	□	□
The forwarder shouldn’t analyze the specifications of the means and branch of transport, which are to be used in a given shipping order.	□	□
The forwarder’s tasks also include the assessment of the condition of the carrier’s rolling stock, its parameters, as well as the carrier’s documents.	□	□
The selection of the means of transport is connected with the negotiations of rates with the carriers.	□	□

Source: Instytut Technologii Eksploatacji / Eduexpert Sp. z o.o., licencja: CC BY 3.0.

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Exercises

Exercise 6

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After watching the animation, entitled, “Negotiations in the shipping industry”, match the Polish phrases with their English equivalents. Po obejrzeniu animacji „Negocjacje w spedycji”, połącz w pary polskie terminy z ich angielskimi odpowiednikami.

sposoby pakowania, środki transportu, metody przeładunku, termin przewozu, organizacja transportu, podział kosztów, zabezpieczenie towaru, metody załadunku

methods of packing
methods of loading
methods of reloading
securing the product
date of the delivery
means of transport
organization of the transport
distribution of costs

Source: Instytut Technologii Eksploatacji / Eduexpert Sp. z o.o., licencja: CC BY 3.0.

Exercise 7

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After watching the animation, entitled, “Negotiations in the shipping industry”, fill in the gaps with correct words or phrases. Use the word bank. Po obejrzeniu animacji „Negocjacje w spedycji”, uzupełnij zdania odpowiednimi wyrazami lub frazami. Skorzystaj z banku słów.

tariffs, Insurance, optimization of costs, prices, assessment of the condition of the carrier’s rolling stock, specifications of the means and branch of transport, object of the negotiations, rates

Negotiations can refer to, e.g., ........................................................................................................................ , the date of the delivery, or to the means of transport.
It is also worth to gather information about the partner and the .........................................................................................................................
The forwarder should analyze the ........................................................................................................................ , which are to be used in a given shipping order.
The forwarder’s tasks include the ........................................................................................................................ , its parameters, as well as the carrier’s documents.
The selection of the means of transport is connected with the negotiations of the ........................................................................................................................ with the carriers.
The forwarder should be familiar with the ........................................................................................................................ and the specifications of carrier services.
Issues concerned with load ........................................................................................................................ can be important elements of negotiations.
The ........................................................................................................................ is one of the most important elements of the cooperation between the shipping company and its client.

Source: Instytut Technologii Eksploatacji / Eduexpert Sp. z o.o., licencja: CC BY 3.0.

Exercise 8

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Source: Instytut Technologii Eksploatacji / Eduexpert Sp. z o.o., licencja: CC BY 3.0.

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Filing a shipping service complaint

The text presents a telephone call between a client and a representative of a shipping company. It refers to a service complaint.

Tekst przedstawia rozmowę telefoniczną klienta z przedstawicielem firmy spedycyjnej w sprawie reklamacji usługi.

Client: Good morning. Martin Jung speaking. I would like to file a complaintmd38019da990f76b2_1497279637332_0file a complaint.

Employee: Good morning. Mira Waters. Could you please give me your shipping ordermd38019da990f76b2_1497279718401_0shipping order number or your consignment note number?

Client. Of course. It’s ZLO/2017/23.

Employee: Thank you. Please tell me what happened?

Client: I have received the parcel, but it’s damaged!

Employee: Have you read our complaint handling proceduremd38019da990f76b2_1497279733582_0complaint handling procedure***?***

Client: I don’t know where to find it.

Employee: I can send it you via email. I see that I have your contact details. You can also find it on our website.

Client: Good, please send it. But what am I actually supposed to do?

Employee: When did you realize that the parcel is damagedmd38019da990f76b2_1497279738479_0parcel is damaged***?***

Client: When it was delivered. I examined it with the driver.

Employee: Did you draw up a damage protocolmd38019da990f76b2_1497279743621_0damage protocol with the driver?

Client: Yes, but I signed the acceptance protocolmd38019da990f76b2_1497279748379_0acceptance protocol afterwards.

Employee: When was the parcel delivered?

Client: Three hours ago.

Employee: Any damage should be reportedmd38019da990f76b2_1497279753543_0damage should be reported immediately, no later than 6 days after accepting the parcel. It’s good that you have a signed damage protocol and that you contacted us so quickly.

Client: OK, but what am I supposed to do now?

Employee: You must fill in the complaint formmd38019da990f76b2_1497279762480_0complaint form*. You need additional documents to file the complaint, such as the confirmation of receipt, the packing list, the*** commercial invoicemd38019da990f76b2_1497279767416_0commercial invoice***, and the damaged goods protocol. It would be good if you could also attach a*** photo‑documentationmd38019da990f76b2_1497279772536_0photo‑documentation***.***

Client: Fortunately, I took some photos.

Employee: The form must be filled in accurately and truthfully. We will check the entire documentation and send it to the insurer.

Client: Great. In that case, I will fill in the complaint form.

Employee: Should you have any questions, please contact me.

Client: Thank you. Goodbye.

Employee: Goodbye.

Exercise 9

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After reading the text, entitled, “Filing a shipping service complaint”, decide if the sentence is true or false. Po przeczytaniu tekstu „Zgłoszenie reklamacji usługi spedycyjnej”, zadecyduj, czy podane twierdzenia są prawdziwe, czy nie.

Damage should be reported no later than 6 days after accepting the parcel., The complaint is concerned with an untimely delivery of a parcel., The client has read the complaint handling procedure., The client hasn’t signed the acceptance protocol., The client has drawn up a damage protocol with the driver., The client took some photos., The client is asked to give his shipping order number or his consignment note number., The employee of the company will send the complaint handling procedure via email to the client.

TRUE
FALSE

Source: Instytut Technologii Eksploatacji / Eduexpert Sp. z o.o., licencja: CC BY 3.0.

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A shipping service

The document is an email from a shipping company to a potential client interested in the shipping services of the company. The representative of the company explains the elements concerned with the process of entering an agreement.

Tekst stanowi treść maila od firmy spedycyjnej do klienta zainteresowanego usługami tego podmiotu. Przedstawiciel firmy wyjaśnia elementy związane z procesem podjęcia współpracy w oferowanym zakresie.

Ms. Helen,

In response to your questions regarding the use of our shipping services, I am sending you information which will help us organize the process.

First, please analyze the documents that I am sending.

In the attachment, you will find our shipping tariffsmd38019da990f76b2_1497292341857_0shipping tariffs.

From what I understand, you want to dispatch the loadmd38019da990f76b2_1497292338305_0dispatch the load from Warsaw to Hong Kong. The reloading would probably take place in Hamburg. As part of our shipping services, we take care of customs clearancemd38019da990f76b2_1497292330786_0customs clearance, the entire documentation, as well as matters concerned with load insurancemd38019da990f76b2_1497292326285_0load insurance. We also select appropriate carriers to execute the carriage. We also sign the contract of carriagemd38019da990f76b2_1497292312053_0contract of carriage in your name.

I am also sending you the shipping order formmd38019da990f76b2_1497292307534_0shipping order form. We will need detailed information about the loadmd38019da990f76b2_1497292302003_0information about the load from you, e.g., the weight of the load, its dimensions. I will send you everything in a separate email, once we sign the contract.

As part of our shipping services, we also help fill in the transport documentsmd38019da990f76b2_1497292294450_0transport documents. Should you have any problems, please call me.

The last issue is concerned with your question about invoices. We issue invoices differentiating between shipping chargesmd38019da990f76b2_1497292283746_0shipping charges and carriage chargesmd38019da990f76b2_1497292278430_0carriage charges.

Best regards,

KS.

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Exercise 10

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After reading the text, entitled, “A shipping service”, match the Polish phrases with their English equivalents. Po przeczytaniu tekstu „Usługa spedycyjna” połącz w pary polskie terminy z ich angielskimi odpowiednikami.

opłaty przewozowe, nadać ładunek, formularz zlecenia spedycyjnego, umowa przewozu, ubezpieczenie ładunku, informacje na temat ładunku, taryfy opłat spedycyjnych, opłaty celne, dokumenty przewozowe, opłaty spedycyjne

shipping tariffs
dispatch the load
customs clearance
load insurance
contract of carriage
shipping order form
information about the load
transport documents
shipping charges
carriage charges

Source: Instytut Technologii Eksploatacji / Eduexpert Sp. z o.o., licencja: CC BY 3.0.

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Load insurance

The text presents a conversation between two employees of a shipping company. They are talking about the preparation of an offer for a new client. The dialogue refers to issues such as adding load insurance to the offer.

Tekst przedstawia rozmowę dwóch pracowników firmy spedycyjnej na temat oferty przygotowywanej dla nowego klienta. Dialog porusza między innymi kwestię rozszerzania przygotowywanej propozycji dla klienta o ubezpieczenia ładunku.

Paula: Iren, could you please help me?

Iren: Yes. What’s going on?

Paula: I’m preparing an offer for the new client. We have already been through the loading and unloading requirementsmd38019da990f76b2_1497302764422_0loading and unloading requirements. We have agreed on the costs of the particular stages of the service. All that is left is the insurance. How do we deal with insurance matters? I’ve never dealt with them before.

Iren: We insure the load against damage, theft, etc., upon the request of the client. What is the object of the order?

Paula: Extensive carriage servicemd38019da990f76b2_1497302748645_0Extensive carriage service of three large loads. It will include both land transport and sea transport. The load will be sent from Poland to Nankeen.

Iren: Are we executing any additional services?**

Paula: Yes. I suggested loading and unloading in ports, control operationsmd38019da990f76b2_1497302736917_0control operations, transport of the loads to and from the port. In addition, as part of the contract, we will provide shipping consultationsmd38019da990f76b2_1497302728712_0shipping consultations and we will deal with the handling of documentationmd38019da990f76b2_1497302733680_0handling of documentation.

Iren: Super. This is going to be a huge contract.

Paula: I was also able to show the client the advantages of full service on our part. In addition, the fact that we collaborate with the best and most renown ship owners was to our benefit during the negotiations.

Iren: OK. So… after discussing the issue of load insurancemd38019da990f76b2_1497302618223_0load insurance you’ll be able to wrap up the negotiations?

Paula: Exactly. That’s all I need to finish the negotiations.

Iren: You should suggest a CARGO insurance in the case of such an order.

Paula: Could you tell me something about it?

Iren: It guarantees the protection of the transported loadmd38019da990f76b2_1497302614191_0protection of the transported load from its departure from the dispatch point, until it is delivered to the point of destination. It includes loading, unloading and storing as well.

Paula: How does this differ from our liability insurance the carrier’s liability insurance?

Iren: They don’t cover against all of the risks resulting from fortuitous eventsmd38019da990f76b2_1497302609415_0fortuitous events***, the*** natural features of the productmd38019da990f76b2_1497302603612_0natural features of the product***, thefts, etc.***

Paula: Super. Could you please send me some additional information about his kind of insurance?

Iren: Sure. I’ll send it in a moment.

Paula: Thanks for your help!

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Exercise 11

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Source: Instytut Technologii Eksploatacji / Eduexpert Sp. z o.o., licencja: CC BY 3.0.

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Choosing the forwarder and the carrier

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The conversation is between a potential client and an employee of a shipping company. The client is asking about the details concerned with licenses, and the selection of the carrier and insurance.

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Exercise 12

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After listening to the audio recording, entitled, “Choosing the forwarder and the carrier”, match the Polish phrases with their English equivalents. Po wysłuchaniu nagrania „Wybór spedytora i przewoźnika” połącz polskie terminy z ich angielskim odpowiednikiem.

dokumenty rejestrowe, tabor, ubezpieczenie przesyłki, umowa z przewoźnikiem, licencja na spedycję, czynności sprawdzające, środki transportu, odpowiedzialność przewoźnika, giełda transportowa, uprawnienia

contract with the carrier
means of transport
registration documents
certifications
rolling stock
freight exchange
verifying operations
forwarding license
liability of the carrier
parcel insurance

Source: Instytut Technologii Eksploatacji / Eduexpert Sp. z o.o., licencja: CC BY 3.0.

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Exercises

Exercise 13

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After listening to the audio recording, entitled, “Choosing the forwarder and the carrier”, put the dialogue in the correct order. Po wysłuchaniu nagrania „Wybór spedytora i przewoźnika”, ułóż dialog w odpowiedniej kolejności.

Yes, please do send it. I will send you an email in a moment. Thank you. Goodbye.
Thank you as well. Goodbye.
What about parcel insurance?
Of course, we also take care of load insurance. Should you be interested, I will send you the necessary documents and the description of the entire process.
What exactly would you like to know?
We can do it in your name. It will be included in the invoice.
Good Morning. How can I help you?
First, I would like to ask a few questions about the carriage.
Who signs the contract with the carriers?
Good morning.

Source: Instytut Technologii Eksploatacji / Eduexpert Sp. z o.o., licencja: CC BY 3.0.

Exercise 14

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After listening to the audio recording, entitled, “Choosing the forwarder and the carrier”, decide if the sentence is true of false. Po wysłuchaniu nagrania „Wybór spedytora i przewoźnika”, zdecyduj, czy twierdzenie jest prawdziwe, czy nie.

	Prawda	Fałsz
The client is mainly asking about issues concerned with cargo loading.	□	□
The shipping company can sign the contract with the carrier in the client’s name.	□	□
Verification of the carriers is based mainly on information from freight exchanges.	□	□
When choosing the carrier, the shipping company verifies the carrier’s registration documents, certifications and licenses.	□	□
The conditon of the carrier’s rolling stock and his credibility is taken into account during the verification proces.	□	□
Liability for the transport lies with the forwarder only.	□	□
The shipping company deals with load insurance as well.	□	□
The shipping company has shipping authority to transport goods.	□	□

Source: Instytut Technologii Eksploatacji / Eduexpert Sp. z o.o., licencja: CC BY 3.0.

Exercise 15

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Source: Instytut Technologii Eksploatacji / Eduexpert Sp. z o.o., licencja: CC BY 3.0.

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Filing a national road transport complaint

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The material presents a template of a national road transport complaint form. Materiał przedstawia wzór dokumentu zgłoszenia reklamacji spedycji drogowej krajowej. — The material presents a template of a national road transport complaint form.

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Source: Instytut Technologii Eksploatacji / Eduexpert Sp. z o.o., licencja: CC BY 3.0.

Exercise 16

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Source: Instytut Technologii Eksploatacji / Eduexpert Sp. z o.o., licencja: CC BY 3.0.

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Gallery

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The graphics present an exemplary diagram of the shipping process with different types of insurances taken into account.Grafika przedstawia przykładowy schemat procesu spedycyjnego z uwzględnieniem różnych typów ubezpieczeń. — The graphics present an exemplary diagram of the shipping process with different types of insurances taken into account.

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The graphics present a diagram illustrating the distribution of liabilities for product delivery between the supplier of the goods and their recipient. The material is concerned with tips that can be found in Incoterms® . Grafika przedstawia schemat przedstawiający podział odpowiedzialności za dostawę towarów pomiędzy dostawcą a nabywcą towarów. Materiał odnosi się do wskazówek zawartych w Incoterms®. — The graphics present a diagram illustrating the distribution of liabilities for product delivery between the supplier of the goods and their recipient. The material is concerned with tips that can be found in Incoterms® .

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The graphics present exemplary elements that canserve as shipping negotiation objects between both forwarders and their clients, and forwarders and other partners of the transport process.Grafika przedstawia przykładowe elementy, które mogą stanowić przedmiot negocjacji zarówno z klientem, jak i innymi parterami procesu transportowego. — The graphics present exemplary elements that can serve as shipping negotiation objects between both forwarders and their clients, and forwarders and other partners of the transport process.

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Memory

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Check

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Dictionary

acceptance point [æk'sɛptəns pɔɪnt][singular, noun]

punkt odbiorczy

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acceptance protocol [æk'sɛptəns 'prəutəkɑl][singular, noun]

protokół odbioru

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accounting record [ə'kauntɪŋ 'rɛkɔ:d] [singular, noun]

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assessment of parcel condition [ə'sɛsmənt ɔv 'pɑ:sl kən'dɪʃən][singular, noun]

sprawdzenie stanu przesyłki

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border capacity ['bɔ:də(r) kə'pæsɪtɪ][singular, noun]

przepustowość węzłów granicznych

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CARGO insurance [ˈkɑːɡəʊ ɪnˈʃʊərᵊns] [singular, noun]

ubezpieczenie CARGO

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cargo records ['kɑ:gəu rɪ'kɔ:dz] [plural, noun]

ewidencja ładunków

md38019da990f76b2_1497336402048_0

carriage charges ['kærɪʤ 'ʧɑ:ʤɪz][plural, noun]

opłaty przewozowe

md38019da990f76b2_1497336417468_0

carrier liability insurance ['kærɪə(r) laɪə'bɪlɪtɪ ɪn'ʃuərəns] [singular, noun]

ubezpieczenie OC przewoźnika

md38019da990f76b2_1497336426296_0

certifications [sɜ:tɪfɪˈkeɪʃəns] [plural, noun]

uprawnienia

md38019da990f76b2_1497336435646_0

claim amount [kleɪm ə'maunt][singular, noun]

kwota roszczenia

md38019da990f76b2_1498993310518_0

md38019da990f76b2_1497951440522_0

client’s arguments and expectations ['klaɪənt’s 'ɑ:gjumənts ænd ɛkspek'teɪʃənz][plural, noun]

uzasadnienie i oczekiwania klienta

md38019da990f76b2_1498200392889_0

commercial invoice [kə'mə:ʃəl 'ɪnvɔɪs][singular, noun]

faktura handlowa

md38019da990f76b2_1498200534880_0

complaint form [kəm'pleɪnt fɔ:m][singular, noun]

zgłoszenie reklamacyjne

md38019da990f76b2_1498200615979_0

complaint handling procedure [kəm'pleɪnt 'hændlɪŋ prə'si:ʤə(r)] [singular, noun]

procedura reklamacyjna

md38019da990f76b2_1498200694347_0

complete the documentation [kəm'pli:t ðə dɔkjumen'teɪʃən] [verb]

uzupełnić dokumentację

md38019da990f76b2_1498200790392_0

condition of the rolling stock [kən'dɪʃən ɔv ðə 'rəulɪŋ stɔk] [singular, noun]

stan taboru

md38019da990f76b2_1498200850227_0

confirmation [kɔnfə'meɪʃən][singular, noun]

potwierdzenie

md38019da990f76b2_1498200941146_0

consignment [kən'saɪnmənt][singular, noun]

partia towaru

md38019da990f76b2_1498201014271_0

content of the letter of complaint ['kɔntent ɔv ðə 'lɛtə(r) ɔv kəm'pleɪnt][singular, noun]

treść pisma reklamacyjnego

md38019da990f76b2_1498201078358_0

contract of carriage ['kɔntrækt ɔv 'kærɪʤ][singular, noun]

umowa przewozu

md38019da990f76b2_1498201193546_0

contract with the carrier ['kɔntrækt wɪð ðə 'kærɪə(r)][singular, noun]

umowa z przewoźnikiem

md38019da990f76b2_1498201269495_0

contractor ['kɔntræktə(r)][singular, noun]

kontrahent

md38019da990f76b2_1498201341977_0

cost calculation [kɔst kælkju'leɪʃən][singular, noun]

kalkulacja kosztów

md38019da990f76b2_1498201410061_0

cost documentation [kɔst dɔkjumen'teɪʃən][singular, noun]

dokumentacja kosztowa

md38019da990f76b2_1498201527177_0

customs clearance ['kʌstəmz 'klɪərəns] [singular, noun]

odprawa celna

md38019da990f76b2_1498201595904_0

customs documents ['kʌstəmz 'dɔkjumənts][plural, noun]

dokumenty celne

md38019da990f76b2_1498201684168_0

damage protocol ['dæməʤ 'prəutəkɑl][singular, noun]

protokół uszkodzenia, protokół szkody

md38019da990f76b2_1498201813446_0

damaged parcel ['dæməʤd 'pɑ:sl][singular, noun]

uszkodzenie przesyłki

md38019da990f76b2_1498201818702_0

date of delivery [deɪt ɔv dɪ'lɪvərɪ][singular, noun]

termin przewozu

md38019da990f76b2_1498202010448_0

delivered to the carrier [dɪ'lɪvərd 'tu ðə 'kærɪə(r)][adjective]

dostarczony do przewoźnika

md38019da990f76b2_1498202174480_0

delivered to the destination point [dɪ'lɪvərd 'tu ðə dɛstɪ'neɪʃən pɔɪnt][phrase]

dostarczenie na miejsce docelowe

md38019da990f76b2_1498202235942_0

destination point [dɛstɪ'neɪʃən pɔɪnt][singular, noun]

miejsce przeznaczenia

md38019da990f76b2_1498202331235_0

destination port [dɛstɪ'neɪʃən pɔ:t][singular, noun]

port przeznaczenia

md38019da990f76b2_1498202432362_0

dispatch point [dɪs'pæʧ pɔɪnt] [singular, noun]

punkt nadawczy

md38019da990f76b2_1498202568651_0

dispatch the load [dɪs'pæʧ ðə ləud][verb]

nadać ładunek

md38019da990f76b2_1498202635073_0

distribution of costs [dɪstrɪ'bju:ʃən ɔv kɔsts][singular, noun]

podział kosztów

md38019da990f76b2_1498202697265_0

documents of the carrier ['dɔkjumənts ɔv ðə 'kærɪə(r)][plural, noun]

dokumenty przewoźnika

md38019da990f76b2_1498202760465_0

documents related to national and international insurance ['dɔkjumənts rɪ'leɪtɪd tu 'næʃənl ænd ɪnə'næʃən ɪn'ʃuərəns][plural, noun]

dokumenty związane z ubezpieczeniem krajowym i międzynarodowym

md38019da990f76b2_1498202833122_0

electronic correspondence [ɪlɛk'trɔnɪk kɔrɪs'pɔndəns] [singular, noun]

korespondencja elektroniczna

md38019da990f76b2_1498202891013_0

field conditions [fi:ld kən'dɪʃənz][plural, noun]

uwarunkowania terenowe

md38019da990f76b2_1498202955129_0

file a complaint [faɪl ə kəm'pleɪnt][verb]

zgłosić reklamację

md38019da990f76b2_1498203026625_0

forwarder liability insurance [ˈfɔ:rwɚd laɪə'bɪlɪtɪ ɪn'ʃuərəns][singular, noun]

ubezpieczenie OC spedytora

md38019da990f76b2_1498203095432_0

forwarding license ['fɔ:wərdɪŋ 'laɪsɪns][singular, noun]

licencja na spedycję

md38019da990f76b2_1498203151584_0

freight exchange [freɪt ɪks'ʧeɪnʤ][singular, noun]

giełda transportowa

md38019da990f76b2_1498203230112_0

incoming accounting documents ['ɪnkmɪŋ ə'kauntɪŋ 'dɔkjumənts][plural, noun]

dowody obce

md38019da990f76b2_1498205986222_0

information about the load [ɪnfə'meɪʃən ə'baut ðə ləud][singural, noun]

informacje na temat ładunku

md38019da990f76b2_1498206050067_0

information about the object of negotiations [ɪnfə'meɪʃən ə'baut ðə 'ɔbʤɪkt ɔv nəgəuʃɪ'eɪʃənz][singular, noun]

informacje o przedmiocie negocjacji

md38019da990f76b2_1498206109100_0

information about the partner [ɪnfə'meɪʃən ə'baut ðə 'pɑ:tnə(r)][singular, noun]

informacje o partnerach

md38019da990f76b2_1498206186240_0

Insurance Company/Institution [ɪn'ʃuərəns 'kʌmpənɪ/ ɪnstɪ'tju:ʃən] [singular, noun]

Zakład Ubezpieczeń

md38019da990f76b2_1498206382138_0

insurance rates [ɪn'ʃuərəns reɪts] [plural, noun]

stawki ubezpieczeniowe

md38019da990f76b2_1498206443694_0

international transport and forwarding documents [ɪnə'næʃənl 'trænspɔ:rt ænd 'fɔ:wərdɪŋ 'dɔkjumənts][plural, noun]

dokumenty transportowo- spedycyjne międzynarodowe

md38019da990f76b2_1498206536769_0

liability of the carrier [laɪə'bɪlɪtɪ ɔv ðə 'kærɪə(r)][singular, noun]

odpowiedzialność przewoźnika

md38019da990f76b2_1498206600710_0

load carriage [ləud 'kærɪʤ][singular, noun]

przewóz ładunku

md38019da990f76b2_1498207000360_0

load insurance [ləud ɪn'ʃuərəns][singular, noun]

ubezpieczenie ładunku

md38019da990f76b2_1498207071237_0

load protection [ləud prə'tɛkʃən][singular, noun]

zabezpieczenie ładunku

md38019da990f76b2_1498207140266_0

load quality control [ləud 'kwɔlɪtɪ kən'trəul][singular, noun]

kontrola ilości ładunku

md38019da990f76b2_1498207241174_0

load relocation [ləud rɪ'ləukeɪʃən][singular, noun]

przemieszczanie ładunku

md38019da990f76b2_1498207362598_0

loading port ['ləudɪŋ pɔ:t][singular, noun]

port załadunku

md38019da990f76b2_1498209690251_0

lost parcel [lɔst 'pɑ:sl][singular, noun]

całkowity brak przesyłki

md38019da990f76b2_1498209749262_0

means of transport [mi:nz ɔv træn'spɔ:t][plural, noun]

środki transportu

md38019da990f76b2_1498209928963_0

methods of loading [meθədz ɔv 'ləudɪŋ][plural, noun]

metody załadunku

md38019da990f76b2_1498210013956_0

methods of packing [meθədz ɔv 'pækɪŋ][plural, noun]

sposoby pakowania

md38019da990f76b2_1498210490667_0

methods of reloading [meθədz ɔv reloading][plural, noun]

metody przeładunku

md38019da990f76b2_1498210576520_0

national transport and forwarding documents ['næʃənl 'trænspɔ:rt ænd 'fɔ:wərdɪŋ 'dɔkjumənts][plural, noun]

dokumenty transportowo- spedycyjne krajowe

md38019da990f76b2_1498210657168_0

negotiating rates [nɪ'gəuʃɪeɪtɪŋ reɪts][singular, noun]

negocjowanie stawek

md38019da990f76b2_1498210726695_0

optimization of costs [ɑptəmə'zeɪʃən ɔv kɔsts][singular, noun]

optymalizacja kosztów

md38019da990f76b2_1498210794840_0

organization of the transport [ɔ:rgənə'zeɪʃən ɔv ðə 'trænspɔ:rt][singular, noun]

organizacja transportu

md38019da990f76b2_1498211088963_0

outgoing documents ['autgəuɪŋ 'dɔkjumənts][plural, noun]

dowody własne

md38019da990f76b2_1498211165022_0

paper correspondence ['peɪpə(r) kɔrɪs'pɔndəns][singular, noun]

korespondencja papierowa

md38019da990f76b2_1498211211675_0

parameters [pər'æmətərz] [plural, noun]

parametry

md38019da990f76b2_1498211283426_0

parcel acceptance ['pɑ:sl æk'sɛptəns][singular, noun]

odbiór przesyłki

md38019da990f76b2_1498211344859_0

parcel insurance ['pɑ:sl ɪn'ʃuərəns] [singular, noun]

ubezpieczenie przesyłki

md38019da990f76b2_1498211409623_0

partially lost parcel ['pɑ:ʃəlɪ lɔst 'pɑ:sl][singular, noun]

częściowy brak przesyłki

md38019da990f76b2_1498211474178_0

photo‑documentation ['fəutəu- dɔkjumen'teɪʃən][singular, noun]

fotodokumentacja

md38019da990f76b2_1498211541005_0

place of loading [pleɪs ɔv 'ləudɪŋ][singular, noun]

miejsce załadunku

md38019da990f76b2_1498211600149_0

port capacity [pɔ:t kə'pæsɪtɪ][singular, noun]

przepustowość węzłów portowych

md38019da990f76b2_1498211658533_0

price confirmation [praɪs kɔnfə'meɪʃən][singular, noun]

potwierdzenie ceny

md38019da990f76b2_1498211717904_0

primary insurance ['praɪmɛrɪ ɪn'ʃuərəns][singular, noun]

podstawowy zakres ubezpieczenia

md38019da990f76b2_1498211817190_0

primary means of transport ['praɪmɛrɪ mi:nz ɔv 'trænspɔ:rt][plural, noun]

główny środek transportu

md38019da990f76b2_1498211882205_0

product insurance ['prɔdʌkt ɪn'ʃuərəns][singular, noun]

ubezpieczenie towaru

md38019da990f76b2_1498211977688_0

product loading ['prɔdʌkt 'ləudɪŋ] [singular, noun]

załadunek towaru

md38019da990f76b2_1498212045720_0

product unloading ['prɔdʌk ən'ləudɪŋ][singular, noun]

rozładunek towaru

md38019da990f76b2_1498212108946_0

quality of the services ['kwɔlɪtɪ ɔv ðə 'sə:vɪsɪz][singular, noun]

jakość usług

md38019da990f76b2_1498212200999_0

rate per/for [reɪt pə:/ fɔ:(r)][singular, noun]

stawka za

md38019da990f76b2_1498212282532_0

reaching destination point ['ri:ʧɪŋ dɛstɪ'neɪʃən pɔɪnt][singular, noun]

dojazd do miejsca przeznaczenia

md38019da990f76b2_1498212363570_0

reaching dispatch point ['ri:ʧɪŋ dɪs'pæʧ pɔɪnt] [singular, noun]

dojazd do punktu nadania

md38019da990f76b2_1498212462469_0

registration documents [rɛʤɪs'treɪʃən 'dɔkjumənts][plural, noun]

dokumenty rejestrowe

md38019da990f76b2_1498212559888_0

report damage [raport 'dæməʤ][verb]

zgłoszenie szkody

md38019da990f76b2_1498212629386_0

road capacity [rəud kə'pæsɪtɪ][singular, noun]

przepustowość dróg

md38019da990f76b2_1498212700401_0

road tolls [rəud təʊlz][plural, noun]

opłaty drogowe

md38019da990f76b2_1498212775186_0

rolling stock ['rəulɪŋ stɔk][singular, noun]

tabor

md38019da990f76b2_1498212855841_0

secondary insurance ['sɛkəndɛrɪ ɪn'ʃuərəns][singular, noun]

rozszerzony zakres ubezpieczenia

md38019da990f76b2_1498212921138_0

selection of the carrier [sɪ'lɛkʃən ɔv ðə 'kærɪə(r)][singular, noun]

wybór przewoźnika

md38019da990f76b2_1498212996640_0

sense of security [sɛns ɔv sɪ'kjuərɪtɪ][singular, noun]

poczucie bezpieczeństwa

md38019da990f76b2_1498213056313_0

shipping agency authority to transport goods ['ʃɪpɪŋ 'eɪʤənsɪ ɔ:'θɔrɪtɪ tu træn'spɔ:t gudz][singular, noun]

uprawnienia na pośrednictwo przy przewozie rzeczy

md38019da990f76b2_1498213111482_0

shipping charges ['ʃɪpɪŋ 'ʧɑ:ʤɪz][plural, noun]

opłaty spedycyjne

md38019da990f76b2_1498213192133_0

shipping costs estimated ['ʃɪpɪŋ kɔsts 'ɛstəmeɪtəd] [phrase]

oszacowanie kosztów wysyłki ładunku

md38019da990f76b2_1498213257580_0

shipping documentation ['ʃɪpɪŋ dɔkjumen'teɪʃən][singular, noun]

dokumentacja wysyłki

md38019da990f76b2_1498213325273_0

shipping of valuable cargo ['ʃɪpɪŋ ɔv valuable 'kɑ:gəu][singular, noun]

wysyłka wartościowego towaru

md38019da990f76b2_1498213386398_0

shipping order ['ʃɪpɪŋ 'ɔ:də(r)][singular, noun]

zlecenie spedycyjne

md38019da990f76b2_1498642485475_0

shipping order form ['ʃɪpɪŋ 'ɔrdər fɔrm] [singular, noun]

formularz zlecenia spedycyjnego

md38019da990f76b2_1498642561215_0

shipping tariffs ['ʃɪpɪŋ ˈtarɪfs][plural, noun]

taryfy opłat spedycyjnych

md38019da990f76b2_1498642610854_0

storing ['stɔ:ɪŋ] [singular, noun]

magazynowanie

md38019da990f76b2_1498642669006_0

tariffs [ˈtarɪfs][plural, noun]

taryfikatory

md38019da990f76b2_1498642863413_0

technical office equipment ['tɛknɪkl 'ɔfɪs ɪ'kwɪpmənt] [singular, noun]

techniczne urządzenia biurowe

md38019da990f76b2_1498642947596_0

transport documentation ['trænspɔ:rt dɔkjumen'teɪʃən][singular, noun]

dokumentacja transportowa

md38019da990f76b2_1498643026738_0

transport documents ['trænspɔ:rt 'dɔkjumənts][plural, noun]

dokumenty przewozowe

md38019da990f76b2_1498643078105_0

transport risk [træn'spɔ:t rɪsk][singular, noun]

ryzyko transportowe

md38019da990f76b2_1498643085223_0

untimely delivery [ən'taɪmlɪ dɪ'lɪvərɪ][singular, noun]

nieterminowa dostawa

md38019da990f76b2_1498643198951_0

urgent order ['ə:ʤənt 'ɔ:də(r)][singular, noun]

pilne zlecenie

md38019da990f76b2_1498643306572_0

verifying operations [ˈverɪfa ɪŋ ɑpər'eɪʃənz][plural, noun]

czynności sprawdzające

md38019da990f76b2_1498643377433_0

waybill/consignment note [ˈweɪbɪl / kənˈsaɪnmənt nəʊt] [singular, noun]

list przewozowy

md38019da990f76b2_1498643448724_0

written confirmation ['rɪtn kɔnfə'meɪʃən][singular, noun]

potwierdzenie na piśmie

AU.31.3 Calculating the prices and documenting the implementation of transport processes

AU.31.5 Organising the loading and unloading process

AU.31.4 Carrying on correspondence and conducting negotiations

Correspondence and negotiations

Exercises

Negotiations in the shipping industry

Exercises

Filing a shipping service complaint

A shipping service

Load insurance

Choosing the forwarder and the carrier

Exercises

Filing a national road transport complaint

Gallery

Memory

Check

Dictionary